Centralized Call Centre Representative (Remote)

Lensa; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading career site is seeking a Centralized Call Centre Representative for a remote position. The role involves supporting work order creation, managing customer inquiries, and ensuring effective communication. Candidates should have strong communication skills and the ability to work independently. This entry-level position offers full-time employment with a focus on customer service excellence.

Qualifications

• 2-3 years in call center, customer service, or dispatching.
• Typing speed of at least 50 WPM.

Responsibilities

• Answer telephones and handle inquiries.
• Maintain and update the CMMS database.
• Document call information and produce reports.

Skills

Communication

Problem Solving

Teamwork

Tools

Microsoft Office

Job description

Centralized Call Centre Representative (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Black & McDonald, is seeking professionals. Apply via Lensa today!

Position: Centralized Call Centre Representative

Structure: Remote

Shift: Monday-Friday, 12pm-9pm EST (9am-6pm PST)

About This Career Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor and is based in Vancouver, BC, working out of the Markham office initially. After virtual training, the position can be fully remote if criteria are met. The primary focus is to support work order creation for the FMO and Service departments, ensuring high-quality facility services to customers. Responsibilities include responding to inquiries, resolving issues, maintaining the CMMS database, and ensuring effective communication with customers and internal teams.

Responsibilities

• Answer telephones, handle inquiries, and operate office equipment
• Manage internal and external customer inquiries via phone and email
• Fulfill requests, research responses, and escalate issues as needed
• Maintain and update the CMMS database, including work order management
• Follow up on customer calls and pass on complaints to project managers
• Document call information and produce reports
• Organize filing systems and assist site personnel as needed
• Contribute to organizational reputation by taking ownership of tasks and seeking improvements
• Participate in ongoing educational opportunities to enhance job knowledge

Work From Home Criteria

• Ability to work independently with minimal supervision
• Maintain performance standards
• Quiet, ergonomic workspace with stable internet (min 10mb/s)
• Work location within Vancouver, BC

Competency Requirements

• Professional demeanor and effective communication skills
• Ability to work under pressure, adapt to change, and problem-solve
• Teamwork, diversity appreciation, and accountability
• Independent work capability with limited supervision

Experience & Skills

• 2-3 years in call center, customer service, or dispatching
• Proficiency in Microsoft Office (Excel, Outlook, SharePoint)
• Typing speed of at least 50 WPM
• French language skills and JD Edwards experience are assets but not required

Black & McDonald encourages applications from persons with disabilities. Accommodations are available during the recruitment process.

Additional Details

• Senior level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting