Central Support Operations Coordinator - National Remote

Optum; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Central Support Operations Coordinator for a remote role. This position involves managing communication and data entry, ensuring quality care coordination. Ideal candidates will have a high school diploma, data entry experience, and strong communication skills. The role offers flexible hours and comprehensive benefits.

Benefits

Comprehensive healthcare

Incentives

Stock purchase options

401(k)

Qualifications

• At least 1 year of data entry experience and computer proficiency.
• Ability to work flexible 10-hour shifts during weekdays.

Responsibilities

• Handle inbound and outbound calls professionally.
• Process electronic communications and data accurately.
• Update and verify member information in care management systems.

Skills

Communication

Organization

Critical Thinking

Attention to Detail

Multitasking

Education

High School Diploma or GED

Job description

Central Support Operations Coordinator - National Remote

Join us as a Central Support Operations Coordinator - National Remote at Optum.

Position Overview

This full-time role involves managing communication, data entry, and coordination of member care within a healthcare setting. The position is remote, with flexible hours during weekdays from 7:00 am to 7:00 pm CST, including occasional overtime and 10-hour shifts. Training is virtual and lasts two weeks, with on-the-job support provided.

Primary Responsibilities

1. Handle inbound and outbound calls professionally, maintaining quality standards.
2. Process electronic communications and data accurately.
3. Update and verify member information in care management systems and communicate with healthcare providers.
4. Complete administrative documentation related to member records and care coordination.
5. Support the smooth transition of care between providers and health plans.
6. Generate and review reports to monitor team duties.
7. Follow organizational policies and participate in meetings.

Qualifications

• High School Diploma or GED; or equivalent experience.
• At least 1 year of data entry experience and computer proficiency.
• Ability to work flexible 10-hour shifts during weekdays.

Preferred Skills

• Experience in healthcare, familiarity with medical terminology, and HIPAA laws.
• Ability to interpret data within care systems.

Telecommuting Requirements

• Secure and private work environment.
• Reliable high-speed internet connection.

Soft Skills

• Excellent communication, organization, and critical thinking skills.
• Attention to detail and ability to multitask.

Compensation and Benefits

Hourly range: $16.00 - $28.85, based on experience and location. Benefits include comprehensive healthcare, incentives, stock purchase options, and 401(k).

Additional Information

Application deadline is typically 2 business days from posting. UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer.