Central Support Operations Coordinator I - National Remote

Lensa; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading career site is seeking a Central Support Operations Coordinator I for a remote role with UnitedHealth Group. This full-time position involves managing calls, processing data, and coordinating care among providers. Ideal candidates will have a high school diploma and experience in a call center and healthcare setting. Enjoy the flexibility of telecommuting while contributing to meaningful healthcare innovations.

Benefits

Comprehensive Benefits

Incentives

Commitment to Diversity and Inclusion

Qualifications

• Experience in a call center and healthcare setting.
• Must be 18 or older and able to work full-time.

Responsibilities

• Manage inbound and outbound calls professionally.
• Accurately enter, review, and verify member information.
• Complete administrative documentation for member records.

Skills

Communication

Organizational Ability

Critical Thinking

Attention to Detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Central Support Operations Coordinator I - National Remote

Be among the first 25 applicants. Lensa, a leading career site, is partnering with UnitedHealth Group to seek professionals for a remote role. Enjoy the flexibility to telecommute from anywhere within the U.S. as you take on meaningful challenges.

Optum Home & Community Care, part of UnitedHealth Group, is innovating in healthcare by creating an integrated care model that addresses physical, mental, and social needs, helping patients access care anytime, anywhere.

As a team member of our naviHealth product, you will help transform healthcare delivery from hospital to home, supporting older adults to spend more days at home. Join us to improve lives while doing your best work.

This full-time position (40 hours/week, Monday - Friday) requires flexibility to work shifts between 10:30 am - 7:00 pm Central, with occasional overtime. Training will be provided for 3 weeks, from 7:00 am - 3:00 pm Central, Monday - Friday.

Primary Responsibilities

• Manage inbound and outbound calls professionally, adhering to productivity and quality standards.
• Process communication and data via faxes, emails, and electronic means.
• Accurately enter, review, and verify member information in the naviHealth platform, communicating with healthcare providers as needed.
• Complete administrative documentation for member records and coordinate care among providers and health plans.
• Establish relationships with providers, clients, and naviHealth staff, and manage inbound inquiries and requests.
• Monitor team duties through reports, escalate issues appropriately, and attend meetings as required.
• Adhere to organizational policies and promote a positive work environment.

Required Qualifications

• High School Diploma/GED or equivalent experience.
• Proficiency with Microsoft Office applications.
• Experience in a call center and healthcare setting.
• Must be 18 or older and able to work full-time during specified hours, including occasional overtime.

Preferred Qualifications

• Familiarity with medical terminology and HIPAA laws.

Telecommuting Requirements

• Secure handling of sensitive documents.
• Dedicated, private work area with reliable high-speed internet.

Soft Skills

• Excellent communication skills, organizational ability, critical thinking, and attention to detail.

Physical and Work Environment

• Ability to view screens, communicate via phone, and remain stationary for periods.

Location-specific pay ranges from $16.00 to $28.27 per hour, based on various factors. UnitedHealth Group offers comprehensive benefits, incentives, and a commitment to diversity and inclusion. The application deadline is at least 2 business days from posting or until enough candidates are collected.

UnitedHealth Group is committed to equitable care and a drug-free workplace, requiring candidates to pass a drug test prior to employment. We are an Equal Opportunity Employer.