Central Station Operator

Power Plus; Anaheim (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Training and mentoring

401(k) with matching

Paid sick leave

Paid vacation

Job summary

Power Plus in Anaheim, CA is seeking a Video Monitoring Operator to join our 24/7 security operations team. You will monitor live video alarms, follow SOPs, and perform real-time voice-downs using onsite speakers while maintaining precise, timestamped incident documentation.

The role requires attention to detail, strong procedural discipline, clear communication under pressure, and flexibility to cover nights, weekends, and holidays.

Qualifications

• Experience monitoring live video alarm events and following SOPs.
• Ability to voice-down using onsite speakers.
• Accurate time-stamped documentation.
• Stable under pressure in a high-security environment.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Monitor live video alarm events and follow established SOPs precisely.
• Use speaker systems to perform real-time voice-downs to deter suspicious activity.
• Notify clients, contacts, or emergency responders based on alarm response protocols.
• Review recorded video clips to confirm events and initiate appropriate response.
• Maintain accurate, time-stamped documentation for all alarm activity.
• Identify and elevate unusual or emergency situations per SOP guidelines.
• Ensure all alarms are processed within performance timeframes.
• Stay informed of customer-specific instructions and site configurations.
• Participate in training programs and system updates.
• Other duties may be assigned as needed.

Skills

Attention to detail

Procedural discipline

Verbal communication

Fast typing

Tools

Video monitoring software

Job description

Job Details

Job Location: DVS Anaheim Office - Anaheim, CA 92807Position Type: Full TimeSalary Range: $23.00 - $25.00 HourlyDo you have experience in monitoring live video alarm events? Do you enjoy maintaining accurate documentation? Do you have experience notifying clients based on alarm response protocols? If so, we should talk.

We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24/7 monitoring environment.

JOB RESPONSIBILITIES

• Monitor live video alarm events and follow established SOPs precisely
• Use speaker systems to perform real-time voice-downs to deter suspicious activity
• Notify clients, contacts, or emergency responders based on alarm response protocols
• Review recorded video clips to confirm events and initiate appropriate response
• Maintain accurate, time-stamped documentation for all alarm activity
• Identify and elevate unusual or emergency situations per SOP guidelines
• Ensure all alarms are processed within performance timeframes
• Stay informed of customer-specific instructions and site configurations
• Participate in training programs and system updates
• Other duties may be assigned as operational needs require

COMPETENCIES/REQUIREMENTS:

• Strong attention to detail and sustained focus during repetitive tasks
• High level of procedural discipline and SOP compliance
• Clear and confident verbal communication, especially under pressure
• Ability to remain alert in low-stimulus environments
• Proficiency with video monitoring software and multi-screen systems
• Fast and accurate typing and documentation
• Flexible availability including nights, weekends, and holidays

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!