Central Service Dispatcher

Sunbelt Rentals; Avon (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sunbelt Rentals in Avon, MA is seeking a Central Service Dispatcher to ensure prompt receipt and delivery of equipment between customers and Sunbelt stores according to company and DOT standards.

You will support scheduling, monitor logs, inspect trucks, and resolve customer issues while working with a team across locations.

Qualifications

• High School Education is required.
• Knowledge of the DOT Federal Motor Carrier Safety Regulations.
• Customer Service and Dispatch training a plus.
• At least two years of experience with construction/industrial equipment.
• Working knowledge of the delivery area.
• Able to communicate effectively.
• Physical ability to lift, bend, and sit/stand for long periods.

Responsibilities

• Coordinate and dispatch road mechanics to service equipment.
• Create and monitor road crew schedules.
• Create and monitor equipment receipt and maintenance schedules.
• Review daily and weekly driver logs per DOT standards.
• Perform daily truck inspections per DOT standards.
• Work with other store locations to meet customers' equipment needs.
• Handle customer complaints professionally and resolve issues.
• Report problems to supervisor and follow up for resolution.
• Provide feedback on timely delivery and receipt of equipment.
• Follow Standard Operating Procedures.

Skills

Customer service

Dispatch

Communication skills

DOT regulations knowledge

Equipment knowledge

Education

High School Education

Job description

41 Ledin Drive Avon Massachusetts

Job Description Summary

Central Service Dispatcher

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.

DUTIES AND RESPONSIBILITIES

• Assist Central Service Manager in the following:
• Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
• Creating and monitor road mechanic's schedules.
• Creating and monitor receipt and maintenance schedules for company equipment.
• Review daily and weekly driver logs in accordance with company and DOT standards.
• Perform daily truck inspections in accordance with company and DOT standards.

Mag

Work closely with other store locations in order to assist them in meeting their customer's equipment needs.

Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.

Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution

Provide adequate feedback to the Region or District PC's regarding the timely delivery and receipt of equipment.

Follow Standard Operating Procedures.

QUALIFICATIONS

• High School Education
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• Customer Service & Dispatch training a plus
• At least two years prior knowledge of the applications of various construction/industrial equipment.
• Working knowledge of the delivery area.
• Able to effectively communicate.
• Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time