Central Scheduling Representative (Virtual Check In/Check Out)

Jefferson University Physicians; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Multiple health benefits

Job summary

Jefferson University Physicians is seeking a Central Scheduling Representative for virtual check-in/out, Monday through Friday 7:30am–5:30pm. You will handle scheduling requests for patients using an automated call distribution system, register patients in the EMR, verify demographics and insurance, and direct inquiries to appropriate care teams.

The role emphasizes accuracy, first-call resolution, and excellent customer service.

Qualifications

• 1 year previous related experience required.
• Accuracy and attention to detail with high data integrity.
• Analytical thinking and root-cause problem solving.
• Calendaring software knowledge and office scheduling capabilities.
• Strong customer service and communication skills.

Responsibilities

• Schedule patient appointments and register patients in the EMR per clinical/insurance requirements.
• Use telephony and scheduling systems to handle calls and digital requests efficiently.
• Verify demographics and insurance eligibility; resolve inquiries per protocol.
• Coordinate referrals and insurance requirements to maximize benefits.
• Maintain data accuracy and support performance targets.

Skills

Accuracy & attention to detail

Analytical thinking

Calendaring

Customer interaction

Customer service management

Decision making & critical thinking

Effective communications

Information capture

Leadership

Listening

Relationship management

Teamwork

Education

High School Diploma/GED

Tools

EMR system

Job description

Number of Positions In Requisition 1 Job Details Central Scheduling Representative (Virtual Check In/Check Out) Monday thru Friday, between the hours of 7:30am to 5:30pm.

Job Description Summary

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement) Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination. Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures. Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations. Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests. Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

• 1 year Previous related experience required.
• Accuracy and Attention to Detail – I0960 Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
• Analytical Thinking – I1020 Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Calendaring – TAD460 Knowledge of and ability to use office electronic calendaring software and capabilities.
• Customer Interaction – TCS060 Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
• Customer Service Management - M0200 Knowledge of and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Decision Making and Critical Thinking - I0700 Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
• Effective Communications – I0480 Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.
• Information Capture – B1080 Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Leadership – M0050 Ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement.
• Listening – I0650 Knowledge of effective listening issues and techniques, ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Relationship Management – I1010 Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
• Teamwork – I0950 Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.

Additional Qualifications

Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.

Preferred Qualifications

High School Diploma/GED

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Jefferson University Physicians

Jefferson University Physicians Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.

Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees.

If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson.

Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.

With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years.

Our Mission, We Improve Lives, expands to every corner of the organization.

From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.