Staffing Coordinator - Nursing Administration - FT - Rotating

Thomas Jefferson University Hospitals, Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short/long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Tuition discounts after 1 year

Job summary

Thomas Jefferson University Hospitals, Inc. is seeking a Staffing Office Coordinator to manage daily staffing functions for designated Resource Management Centers and provide administrative support.

The role emphasizes critical thinking, collaboration, and high attention to detail to ensure caring customer service. The position involves rotating 12-hour shifts, every third weekend, with holiday coverage in summer and winter.

Qualifications

• Knowledge of medical terminology and patient care needs.
• Ability to complete delegated tasks within scope of role.
• Respect for diverse backgrounds and effective cross-cultural communication.
• Clear and collaborative communication within the interprofessional team.

Responsibilities

• Interact with coworkers, visitors, and staff with Jefferson values.
• Recognize patients and families while delivering compassionate, coordinated care.
• Communicate with the interprofessional team and care partners.
• Adjust nursing staff schedules per contracts and policies for approval.
• Review projected census to determine staffing shortages or surpluses.
• Escalate staffing issues through the departmental process.
• Manage attendance notifications and document in scheduling system.
• Coordinate with Nurse Manager/Supervisor on upcoming shifts.

Skills

Healthcare knowledge

Delegated tasks execution

Cultural awareness

Effective communication

Education

High School Diploma/GED

Job description

Number of Positions In Requisition 1 Job Details

The Resource Management Center is the centralized location for daily staffing functions for designated regions across the enterprise. The Staffing Office Coordinator provides daily staffing functions as well as administrative support for designated Resource Management Centers and ensures accurate use of organizational policies and procedures. Critical thinking, collaborative decision making, high attention to detail, and the ability to function under pressure with the focus remaining on caring customer service is essential.

(3) 12 hour shifts per week. Every third weekend. 1 Summer 1 Winter holiday requirement.

Job Description Articulates the job's main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties performed. The essential functions listed below and percentage of time may vary between departments and locations, and are subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the discretion of management to meet organizational needs.

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values.
• Communicates with and supports the interprofessional team and designated care partners.
• Adjusts nursing staff work schedules in accordance with established contracts, policies and procedures for approval by unit Nurse Manager/Nursing Supervisor.
• Reviews and validates the projected census in scheduling system to determine potential staffing shortages and surpluses for each unit/department for upcoming shifts.
• Engages in ongoing communication with the charge nurses, unit managers and/or the Nursing Supervisor to assess and confirm staffing needs for each unit/department for upcoming shifts.
• Develops a staffing proposal for review by the Nursing Supervisor on the off shifts, utilizing critical thinking skills based on acuity, census, and available staff. Documents with detail and accuracy.
• Escalates staffing issues according to the established departmental process.
• Manages staff phone calls related to absence notification for their scheduled shift and conveys information to Nursing Supervisor/Nurse Manager in addition to documenting within scheduling system.
• Communicates staffing changes to the Nurse Manager/Assistant Nurse Manager or Nursing Supervisor in a timely manner, either verbally or by text page.
• Works with the unit Nurse Manager/Nursing Supervisor to determine scheduling/staffing needs for upcoming shifts.
• Serves as a primary end user and system expert for scheduling software, including active participation in development, testing, implementation and maintenance of the scheduling software.

Other Administrative Support and Customer Service

• Provides Other Administrative Support and Customer Service.
• Makes recommendations to the Staffing Office Manager for continuous education and process improvement initiatives related to improving office workflows and employee care.
• Participates on project committees and staff meetings.
• Participates in the training and orientation of new staff.
• Provides coaching and feedback to peers as appropriate.
• Presents a professional office demeanor that emphasizes exceptional customer service and consideration.
• Answers the telephone using an agreed upon protocol; forwards calls as appropriate; takes messages accurately; returns voicemail messages in a reasonable timeframe according to departmental protocol.

QUALIFICATIONS

Education - Required

High School Diploma/GED

Experience - Required

Less than 1 year healthcare experience

Experience - Preferred

Less than 1 year Experience in a fast-paced customer service or medical environment preferred. Less than 1 year Familiarity with medical terminology is preferred

Knowledge, Skills and Abilities - Required

• Healthcare Knowledge - Knowledge of medical terminology, patient care needs and their role in interprofessional team.
• Execution of Delegated Tasks - Ability to complete delegated tasks within scope of role.
• Cultural Awareness- Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication- Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.

Work Shift Rotating (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc.

Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America

The primary mission of Thomas Jefferson University is to advance medical research and education. Its parent institution, Jefferson Health, is a leading independent, not-for-profit, integrated health care system that delivers inpatient, outpatient and emergency services across the greater Philadelphia region, the Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, and is increasingly recognized as a cutting edge, global leader in medical and health-care delivery. Trevor Jefferson University has served the community since 1824, and today it has ten colleges and three schools offering a wide range of undergraduate and graduate programs, from medicine and nursing to engineering and design.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits Jefferson offers a comprehensive package of benefits for fulltime and parttime colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short-and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short-and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer's market, to our new Jefferson Accelerator Zone for innovation, our employees' passion for the community is evident by the daily gestures towards our patients, students and each other. We invite you to consider joining Jefferson if you are enthusiastic, caring and dedicated to service excellence.

Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years.