Central Scheduling Representative (Monday-Friday 9a-5:30p)

Defiance College Foundation Inc; United States; Hybrid; USD 25,000 - 33,000; Full time

Job summary

Nationwide Children’s Hospital is hiring a Central Scheduling Clerk to manage outpatient appointments, verify demographics and insurance, and pre-register patients. The role includes coordinating with physicians and departments, handling changes, and guiding patients through the scheduling process.

The position requires a high school diploma (associates preferred), four years of customer service/registration experience, data entry skills, and familiarity with Outlook, Word, and Excel.

Qualifications

• High school diploma is required; an associates degree is preferred.
• Four years of customer service and registration or admitting experience is required.
• Must have fast, accurate keyboarding and data entry.
• Experience with Outlook, Word, and Excel is preferred.
• Experience on a mainframe computer is required.

Responsibilities

• Schedule patients for outpatient services and manage appointment changes.
• Work referral lists and contact patients for appointments.
• Coordinate with departments and physicians involved in scheduling.
• Interview and register patients in the computer system.
• Pre-register patients scheduled within 30 days.
• Obtain demographics, insurance, and physician data during registration.
• Screens registrations for insurance eligibility and pre-certification.
• Identify self-pay patients and refer to financial assistance.
• Assist in training new employees.

Skills

Customer service

Registration

Data entry

Outpatient scheduling

Education

High school graduate

Associates degree preferred

Tools

Outlook

Word

Excel

Mainframe computer

Job description

Candidates must be available to work the designated schedule of Monday through Friday, from 9:00 a.m. to 5:30 p.m., in order to be considered for this role. Additionally, applicants must be able to participate in onsite training from 8:00 a.m. to 4:30 p.m., Monday through Friday. This position requires the successful completion of a six-month onsite training period prior to transitioning to a fully remote role. Once remote, employees are expected to be present in the office at least once per month. The specific work schedule will be determined at the discretion of the manager. The designated work location for this position is 3700 Corporate Drive, Ste 230, Columbus, OH 43231 To learn more about our Central Scheduling Representative role click here for a brief video.

Job Description Summary: Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner.

Essential Functions

• Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
• Works referral lists and contacts patients for appointments.
• Collaborates and communicates with departments and physicians whose services are scheduled.
• Interviews and registers designated patients in the computer system.
• Pre-registers patients scheduled for less than 30 days in the future.
• Obtains accurate demographics, insurances, and physician information during registration.
• Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
• Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
• Assists in the training and development of new employees.

Education Requirement

• High school graduate, required.
• Associates degree, preferred.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision. Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment. Knowledge of medical terminology and the impact of managed care trends on hospital operations, preferred. Excellent interpersonal, verbal, and written communication skills, with bilingual abilities a plus. Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds. Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.

Experience

• Four years of experience in customer service and registration or admitting areas, required.
• Keyboarding, typing, and data entry skills, required.
• Computerized scheduling experience, preferred.
• One year of experience working on a mainframe computer, required.
• Experience using Outlook, Word, and Excel.

Physical Requirements

Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking FREQUENTLY: (none specified) CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified)

EoE M/F/Disability/Vet

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Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment.

We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share.

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Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.