Central Scheduling Representative (Full Time)

jeffersonhealth; New Jersey; On-site; USD 42,000 - 54,000; Full time

Job summary

Jefferson Health is seeking a Central Scheduler to handle scheduling requests for patients and families using automated call distribution software and protocols. The role emphasizes accurate data collection, first call resolution, and easy access to Jefferson Health services.

You will work with an advanced telephony platform, scheduling management system, and care team communication tools to support a large, diverse patient population with focus on data accuracy and customer service excellence.

Qualifications

• 1 year previous related experience required.
• Accuracy and Attention to Detail - I0960
• Analytical Thinking - I1020
• Calendaring - TAD460
• Customer Interaction - TCS060
• Customer Service Management - M0200
• Decision Making and Critical Thinking - I0700
• Effective Communications - I0480
• Information Capture - B1080
• Leadership - M0050
• Listening - I0650

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedule patient appointments and register patients across the Jefferson Health System per clinical and insurance requirements to improve access and care coordination.
• Use EMR to schedule and register, confirm appointments, verify demographics and insurance, and resolve inquiries per protocols.
• Coordinate orders and referrals; confirm patient information to maximize benefits; ensure regulatory compliance.
• Use central scheduling telephony software to handle assigned call volume and digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Skills

Accuracy and Attention to Detail

Analytical Thinking

Calendaring

Customer Interaction

Customer Service Management

Decision Making and Critical Thinking

Effective Communications

Information Capture

Leadership

Listening

Tools

EMR

Telephony Software

Scheduling Management System

Job description

Number of Positions in Requisition

1

Job Details

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.

Job Description

Summary Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)
• Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

1 year Previous related experience required.

• Accuracy and Attention to Detail - I0960
• Analytical Thinking - I1020
• Calendaring - TAD460
• Customer Interaction - TCS060
• Customer Service Management - M0200
• Decision Making and Critical Thinking - I0700
• Effective Communications - I0480
• Information Capture - B1080
• Leadership - M0050
• Listening - I0650
• Relationsh