CENTRAL SCHEDULING PHONE TRIAGE

Slocum-Dickson Medical Group; City of Utica (NY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Slocum-Dickson Medical Group in Utica, NY is seeking a Central Scheduler to manage new patient referrals and coordinate appointments with the appropriate provider using established triage protocols. You will answer calls, document information in the EMR, protect patient confidentiality, and uphold excellent customer service while maintaining strong working relationships with physicians and staff.

This role requires a high school diploma or GED and ideally one year of healthcare experience, with

Formación

• Excellent customer service skills.
• Maintains confidentiality of patient information.
• Ability to schedule and coordinate appointments.
• Strong communication with patients, staff and physicians.

Responsabilidades

• Answer incoming referral calls for the department.
• Schedule appointments with appropriate provider per algorithm and protocols.
• Consult with providers when unsure.
• Document in EMR all calls including caller’s name and office.
• Maintain confidentiality of all patient information.
• Demonstrate excellent customer service skills.
• Maintain good relations with departments, physicians, patients and families.
• Possibility of exposure to hazardous drugs.
• Attend OSHA training during orientation and annually.

Conocimientos

Customer service

Scheduling

Communication

Confidentiality

Educación

High school diploma or GED

Herramientas

EMR

Descripción del empleo

Description

JOB SUMMARY:

Works under the direction of Clinical Services & Clinical Management. Answers and responds to calls regarding new patient referrals. The Central Scheduler does not diagnose, but makes new patient appointments with appropriate provider using the triage algorithm in a timely manner.

Duties & Responsibilities

• Answers incoming referral phone calls for the assigned department.
• Schedules appointments with appropriate provider per algorithm and protocols.
• Confers with providers when unsure.
• Documents in EMR all calls including callers’ name/office.
• Maintains confidentiality of all information regarding the patients.
• Demonstrates excellent customer service skills.
• Maintains good public relations with other departments, physicians, patients and families.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

RELATIONSHIP WITH OTHERS:

Direct relationship with providers and staff. Indirect relationship with referring providers and patients.

EDUCATION/EXPERIENCE/KNOWLEDGE:

Graduated from High School or completed GED requirements and preferably 1 year experience in health care.

PHYSICAL REQUIREMENTS:

Classification of work level: Requires sitting, standing, bending and reaching. May require proper body mechanics. Require manual dexterity to operate standard office equipment such as computer, fax and telephone. Require hearing and vision that is adequate to perform job duties.