CENTRAL SCHEDULING PHONE TRIAGE

Slocum Dickson Medical Group; City of Utica (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Slocum Dickson Medical Group in Utica, NY seeks a Central Scheduler who answers calls about new patient referrals and schedules appointments with the appropriate provider using the triage algorithm.

Under Clinical Services & Management, you will document all calls in the EMR, maintain patient confidentiality, and uphold excellent customer service while collaborating with staff and physicians. OSHA training is required during orientation and annually.

Qualifications

• High School diploma or GED required.
• Preferably 1 year experience in health care.
• Strong customer service and communication skills.
• Ability to maintain patient confidentiality.
• Familiarity with EMR systems helpful.

Responsibilities

• Answer incoming referral calls for the assigned department.
• Schedule appointments with appropriate provider per algorithm.
• Consult with providers when unsure.
• Document all calls in the EMR with caller details.
• Maintain confidentiality of patient information.
• Demonstrate excellent customer service and professional conduct.
• Maintain good relations with staff, physicians, patients and families.
• Attend OSHA training during orientation and annually.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Education

High School diploma or GED

Tools

EMR

Job description

Description

JOB SUMMARY

Works under the direction of Clinical Services & Clinical Management. Answers and responds to calls regarding new patient referrals. The Central Scheduler does not diagnose, but makes new patient appointments with appropriate provider using the triage algorithm in a timely manner.

DUTIES & RESPONSIBILITIES

1. Answers incoming referral phone calls for the assigned department.
2. Schedules appointments with appropriate provider per algorithm and protocols.
3. Confers with providers when unsure.
4. Documents in EMR all calls including callers’ name/office.
5. Maintains confidentiality of all information regarding the patients.
6. Demonstrates excellent customer service skills.
7. Maintains good public relations with other departments, physicians, patients and families.
8. May be exposed to hazardous drugs.
9. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

Requirements

RELATIONSHIP WITH OTHERS:

Direct relationship with providers and staff. Indirect relationship with referring providers and patients.

EDUCATION/EXPERIENCE/KNOWLEDGE:

Graduated from High School or completed GED requirements and preferably 1 year experience in health care.

PHYSICAL REQUIREMENTS:

Classification of work level: Requires sitting, standing, bending and reaching. May require proper body mechanics. Require manual dexterity to operate standard office equipment such as computer, fax and telephone. Require hearing and vision that is adequate to perform job duties.