Central Processing Specialist I/II

Westamerica-Bank; Fairfield (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Westamerica Bank in California is looking for an ATM Central Processing Specialist to join our operations team. You will board and process ATM claims, ensuring accurate handling of disputed transactions and compliance with regulations.

Ideal candidates have 2–3 years in banking operations, strong PC skills (Excel/Word), and solid analytical, communication, and organizational abilities. This role involves collaboration with multiple departments and occasional project work.

Qualifications

• Detail oriented; ensure all facts are accurate.
• Strong analytical, communication and organizational skills.

Responsibilities

• Board and process all ATM related claims.
• Maintain knowledge of Visa/Star claim regs, Reg E/Z, and bank policies.
• Make outbound calls to verify ATM transactions.
• Provide technical and analytical support to departments and branches.
• Perform ATM settlement and research.
• Participate in special projects and other duties.

Skills

Detail oriented

Analytical skills

Communication

Organizational skills

Tools

Excel

Word

TS

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

As ATM Central Processing Specialist:

• Board and process all ATM related claims.
• Maintain a working knowledge of Visa and Star's claim regulations, Federal Regulation E and Z, and the Bank's policies and procedures resolving disputed transactions.
• Make outbound phone calls to customers in order to verify ATM transactions.
• Independently provide technical and analytical support to various departments and branches.
• Performs ATM settlement and research.
• Participates in other special projects and performs other job-related duties.

Requirements

Must be detail oriented to ensure all facts have been discovered and effects of recommendations have been identified. Must maintain confidentiality of data and individuals opening claims.

Two-to-three years’ progressive experience in banking operations desired. Must possess strong PC and math skills with a working knowledge of TS, Excel and Word software. Strong analytical, communication and organizational skills are required.

PHYSICAL DEMANDS

• Sitting for extended periods of time while using computer
• Frequent hand, wrist, and finger movements for tasks such as keyboarding, data entry, and mouse use
• Continuous close visual work is required for tasks such as data analysis, computer use, and reading
• Frequent communication in-person and via phone, talking and hearing for such interactions
• Occasional movement within the office is necessary to access files or office machinery
• Occasional lifting, pushing, and pulling (up to 20 lbs)
• Occasional stooping and reaching
• Occasional standing and walking

MENTAL DEMANDS

• Continuously prioritizing multiple demands and meet deadlines while maintaining high level of compliance
• Continuously applying analytical skills
• Ability to make sound decision and determine when to elevate issues to leadership

ENVIRONMENTAL DEMANDS

• Work in a climate-controlled building
• Office environment typically has a moderate noise level
• Work area has standard office ventilation and air quality

EQUIPMENT USED TO PERFORM FUNCTIONS

• Computer
• Phone
• Common Office Equipment

EOE

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