Central Pay Specialist

Cencora; United States; Hybrid; USD 51,500 - 73,700; Full time

Job summary

Cencora is looking for a Central Pay Specialist to join our team in a hybrid role. You will support customer operations, payment management, and ensure timely and accurate customer service. The ideal candidate should have strong analytical and communication skills, and experience in pharmacy operations is preferred.

This position requires working hours between 7am-5pm PDT, with in-office days on Wednesdays and Thursdays. The role offers a salary range of $51,500 to $73,700 annually based on experience.

Qualifications

• Requires a minimum of one year of related experience.
• Experience in retail pharmacy support is preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage Central Pay Services implementation for pharmacy customers.
• Ensure pharmacies are paid accurately and on time.
• Collaborate with customers and PBMs to resolve issues.

Skills

PBM and PSAO background

Pharmacy reconciliation experience

Strong analytical skills

Microsoft Office skills

Financial analytical skills in Excel

Education

Four-year bachelor's degree or equivalent work experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Remote

Location: Remote

About Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Under the direction of the Central Pay Senior Manager, the Central Pay Specialist plays an important role in supporting the daily operations, customer service, and payment management activities of Central Pay services. This position is responsible for assisting pharmacy customers, internal teams, Central Pay vendor partners, Pharmacy Benefits Managers (PBMs), and reconciliation vendors to help ensure timely, accurate, and effective support of Central Pay processes.

The Central Pay Specialist supports customer onboarding, payment inquiries, payment exception research, reconciliation‑related questions, funds management activities, and data review. This role requires strong attention to detail, follow‑through, organization, and the ability to balance multiple priorities in a fast‑paced environment.

The ideal candidate is customer‑focused, analytical, proactive, and comfortable navigating multiple systems and data sources. This individual should demonstrate strong verbal and written communication skills, sound problem‑solving abilities, and a commitment to delivering accurate, timely, and professional support to customers and stakeholders. This role is perfect for someone passionate about problem‑solving and dedicated to driving success within the Central Pay framework.

Shift Details: Must be able to work between the hours of 7am‑5pm PDT, Monday‑Friday

Location: Hybrid; Wednesday's and Thursday's in office required

Pay Details: $29/hr‑$32/hr (DOE)

Responsibilities

• Coordinates Implementation: Manage Central Pay Services implementation for pharmacy customer enrollment or disenrollment in Elevate & Accelerate Provider Networks.
• Payment Accuracy: Conduct daily reviews and outreach to ensure that pharmacies are paid accurately and on time, enabling them to manage their business and pay their distribution invoices.
• Payment Issue Resolution: Identify and elevate missing payments and support details by collaborating with Central Pay vendor partners and PBMs.
• Collaboration: Work closely with customers, sales teams, Central Pay vendor partners, and PBMs to facilitate effective communication and resolution of issues.
• Customer Support: Provide support for pharmacy customers regarding account setup, payments, reconciliation, and funds on hold, ensuring high levels of customer satisfaction.
• Risk Assessment: Monitor customer accounts and user access to identify potential risks and ensure security measures are in place.
• Collections Outreach: Assist with establishing outreach to delinquent accounts for collections, ensuring timely follow‑up and resolution of outstanding payments.
• Documentation: Document processes and procedures to maintain clear guidelines and enhance operational efficiency.
• Project Management: Complete special projects and perform other duties as assigned, demonstrating flexibility and a proactive approach to tasks.

Education

Requires broad training in fields such as business administration, accountancy, sales, or finance, obtained through the completion of a four‑year bachelor's degree or equivalent work experience. A minimum of one (1) year of directly related and progressively responsible experience is normally required. Experience in retail pharmacy support, including knowledge of PBM claims processing, payment processing, and reconciliation, is preferred.

Skills and Knowledge

• PBM and PSAO background, preferably with pharmacy reconciliation experience.
• Knowledge of Cencora products, programs and services, preferred.
• Ability to work under pressure to balance competing priorities and to meet time‑sensitive deadlines.
• Strong analytical skills and attention to detail, with the ability to convey results of analysis and resolve problems in a logical, organized fashion.
• Ability to understand market trends that affect pharmacy business and apply this knowledge to enhance service delivery.
• Dedicated focus on customer satisfaction to ensure high levels of service.
• Strong Microsoft Office skills in WORD and POWERPOINT.
• Advanced financial analytical skills in EXCEL is required.

Salary Range

$51,500 – $73,700 (National Average)

This salary range reflects a national average for this position; the actual range may vary by location.