Central Office Technician (Transport Equipment)

AFL Telecommunications, LLC; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

AFL Telecommunications, LLC seeks a Field Technician IV responsible for equipment installation and repair at various client locations. This role involves troubleshooting mechanical issues, managing inventory, and ensuring customer satisfaction through quality service. Previous experience in telecommunications and a keen attention to detail are essential for success.

Qualifications

• Knowledge of server/storage/network hardware required.
• Valid US Driver's License with clean MVR.
• Ability to lift up to 75 lbs.

Responsibilities

• Responsible for equipment installation and repair at client sites.
• Troubleshooting basic connectivity and mechanical issues.
• Documenting activities and creating/modifying SOPs.

Skills

Knowledge of server/storage/network hardware

Excellent time management

Strong verbal and written communication

Detail-oriented

Analytical thinking

Results-driven

Team player

Job description

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999, it provides managed services and workforce solutions for the nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks.

AFL and ITC are built and operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

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Job Summary:

The Field Technician IV is responsible for all aspects of equipment installation and repair at our clients’ locations. Technical elements include troubleshooting basic connectivity and mechanical issues. The position requires traveling to client sites and ensuring top-notch customer service. Previous knowledge of Telecommunications and Data/IT maintenance and repair is required.

Responsibilities:

• Hardware installation & decommissioning of enterprise servers and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including servers, networking devices, monitoring systems, and other equipment.
• Rack installation, cabling, powering up, and handing off servers to internal provisioning teams.
• Documentation of activities and creation/modification of SOPs.
• Decommissioning lifecycle of data center hardware.
• Inventory management, ordering replacement parts, and returning failed parts as required.
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling installation, troubleshooting, and repair.
• Ensuring the accuracy of equipment installation.
• Executing small projects independently and collaborating with managers on larger projects.

Personal Qualities:

• Flexible and adaptable to change and new information.
• Detail-oriented with excellent follow-through.
• Independent with limited supervision.
• Analytical thinker with complex reasoning skills.
• Results-driven.
• Strong interpersonal and communication skills.
• Capable of working in a fast-paced environment and managing multiple tasks.
• Team-oriented with a commitment to collaboration and leadership following.

Qualifications:

• Knowledge of server/storage/network hardware.
• Excellent time management skills.
• Valid US Driver's License and clean MVR.
• Ability to see in color and work at heights.
• Detail-oriented with organizational skills.
• Team player.
• Interest in learning new data center concepts.
• Dependable and trustworthy.
• Process-oriented.
• Ability to lift up to 75 lbs.
• Strong verbal and written communication skills.

Working Conditions:

• Proficient with hand and power tools.
• Prolonged standing, climbing stairs/ladders, carrying loads.
• Work outdoors in all weather conditions.
• Dexterity and hand/eye coordination.
• Heavy physical effort, exposure to noise, dust, chemicals, hazards.
• Use of standard office equipment.
• Knowledge of testing procedures.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.