Central Intake Specialist

ALIYA Healthcare Consulting; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Tuition Reimbursement Program

Job summary

ALIYA Healthcare seeks a detail-oriented Central Intake Specialist to coordinate referrals and support admissions across our skilled nursing facilities. You will serve as a central point of contact for referral sources, hospitals, discharge planners, and facility teams.

The role emphasizes timely data entry, confidential handling of patient information, and collaboration with clinical leadership to determine next steps in the admissions process and facility placement based on clinical needs and

Qualifications

• Experience in healthcare admissions, central intake, or referrals coordination.
• Familiarity with hospital referrals, discharge planning, and admissions documentation.
• Experience with PCC or similar healthcare software.
• Strong communication and organizational skills.
• Ability to manage multiple referrals and meet deadlines.
• Ability to maintain patient confidentiality per HIPAA.

Responsibilities

• Receive, review, and process incoming referrals for ALIYA Healthcare facilities.
• Respond promptly to referral inquiries from hospitals, case managers, social workers, discharge planners, and other referral sources.
• Review referral documentation for completeness and follow up to obtain missing information.
• Enter and maintain accurate referral and admissions information in designated systems.
• Coordinate with facility admissions teams and clinical leadership to determine referral status and next steps.
• Track referrals across facilities and communicate updates to the appropriate team members.
• Follow up on pending referrals to support timely decisions and prevent delays in the admissions process.
• Communicate facility availability, admission requirements, and referral status to referral sources as appropriate.
• Assist with identifying the most appropriate facility based on clinical needs, location, payer requirements, and facility capabilities.
• Maintain organized records of referrals, admissions, declined referrals, and follow-up activities.
• Monitor referral activity and provide updates or reports to leadership as needed.
• Build and maintain professional relationships with hospital partners and facility teams through timely, clear communication.
• Ensure referral information and patient records are handled confidentially and in accordance with HIPAA requirements.
• Identify opportunities to improve referral processing, communication, and intake workflows.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Time management

Confidential handling of patient info

Tools

PointClickCare (PCC)

Microsoft Office

Job description

ALIYA Healthcare is seeking a detail-oriented and organized Central Intake Specialist to coordinate incoming referrals and support the admissions process across our skilled nursing facilities. This individual will serve as a central point of contact for referral sources, hospitals, discharge planners, and facility admissions teams, ensuring referrals are processed promptly, information is accurate, and potential admissions are coordinated efficiently.

Duties & Responsibilities

• Receive, review, and process incoming referrals for ALIYA Healthcare facilities.
• Respond promptly to referral inquiries from hospitals, case managers, social workers, discharge planners, and other referral sources.
• Review referral documentation for completeness and follow up to obtain missing information.
• Enter and maintain accurate referral and admissions information in designated systems.
• Coordinate with facility admissions teams and clinical leadership to determine referral status and next steps.
• Track referrals across facilities and communicate updates to the appropriate team members.
• Follow up on pending referrals to support timely decisions and prevent delays in the admissions process.
• Communicate facility availability, admission requirements, and referral status to referral sources as appropriate.
• Assist with identifying the most appropriate facility based on clinical needs, location, payer requirements, and facility capabilities.
• Maintain organized records of referrals, admissions, declined referrals, and follow-up activities.
• Monitor referral activity and provide updates or reports to leadership as needed.
• Build and maintain professional relationships with hospital partners and facility teams through timely, clear communication.
• Ensure referral information and patient records are handled confidentially and in accordance with HIPAA requirements.
• Identify opportunities to improve referral processing, communication, and intake workflows.
• Perform other duties as assigned.

Qualifications

• Previous experience in healthcare admissions, central intake, referral coordination, or a similar role preferred.
• Skilled nursing, long-term care, or post-acute healthcare experience strongly preferred.
• Familiarity with hospital referrals, discharge planning, insurance verification, and admissions documentation preferred.
• Experience with PointClickCare (PCC) or similar healthcare software preferred.
• Strong communication, customer service, and organizational skills.
• Excellent attention to detail and ability to manage multiple referrals and competing priorities.
• Ability to work efficiently in a fast-paced environment and meet time-sensitive deadlines.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to maintain confidentiality when handling sensitive patient information.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• 401(k) Retirement Savings Plan
• On-Demand Pay Option
• Paid Time Off (PTO)
• Tuition Reimbursement Program

Join ALIYA Healthcare!

Join our team and help connect patients with the care they need by supporting a responsive, organized, and efficient admissions process across our skilled nursing facilities.