Central Intake Coordinator Home Health (On Site - Not Remote)

Optum; Renton (WA); Remote; USD 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Benefits package

Stock purchase program

401k plan

Zusammenfassung

UnitedHealth Group in Renton, WA is seeking a Central Intake Coordinator for Home Health. This in-office role supports Central Intake by triaging calls, collecting referral information, and coordinating with nurses and branches to ensure accurate data flow.

The position emphasizes patient communications, referrals processing, and daily data entry with a schedule of Monday–Friday, 8:00am–4:30pm. Benefits and a team-focused environment are highlighted.

Qualifikationen

• 1+ years of experience in office procedures.
• 1+ years of insurance/medical experience.

Aufgaben

• Answers phones and triages phone calls to Central Intake Teams.
• Communicates patient/referral information to Central Intake Staff and branches.
• Obtains demographic and clinical information from clients and sources to compile referrals.
• Data entry of Central Intake and branch referrals into the mainframe.
• Disseminates patient ping data to PCM, field clinicians, or sales representatives as needed.

Kenntnisse

Office procedures

Insurance/medical experience

Jobbeschreibung

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Central Intake Coordinator Home Health (On Site - Not Remote) (2398308)

Central Intake Coordinator Home Health (On Site - Not Remote) - 2398308

Explore opportunities with Renton Assured Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

This is a fully in-office position and is not eligible for remote work. The schedule is Monday-Friday, 8:00am to 4:30pm. Candidates have the flexibility to work from one of our four office locations: Puyallup, Renton, Mountlake Terrace OR Renton.

As the Central Intake Coordinator, you will provide administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.

Primary Responsibilities:

• Answers phones and appropriately triages phone calls to Central Intake Teams
• Effectively communicates patient/referral information to appropriate Central Intake Staff and branches
• Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals
• Coordinates communication of referral information with Central Intake Nurses
• Transfers High Tech/nurse specific referral calls to Central Intake Nurses
• Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox
• Coordinator must exercise discretion on obtaining information from callers for persons not immediately available
• Provides general information about agency services to patient family, and other referral sources as needed
• Data enter Central Intake and branch referrals into the mainframe as needed
• Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes
• Attends and participates in annual in-service training programs
• Manages patient ping feed throughout the day, in applicable markets
• Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in office procedures
• 1+ years of insurance/medical experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 -$27.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

#LHCJobs

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidatesare required topass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.