Central Dispatch Lead Coordinator

Hawthornemachineryco; Lakeside (CA); On-site; USD 45,460 - 57,859; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Boot Reimbursement

Job summary

Hawthorne Cat in Lakeside, CA, is seeking a Central Dispatch Lead Coordinator to set up deliveries and pick-ups for rental equipment, collaborating with Drivers, Rental Coordinators, and Managers to deliver exceptional customer service.

You will ensure on-time deliveries, optimize truck utilization, process vendor invoices, and support special projects. Ideal candidates have 5+ years in equipment rental or related roles, strong trucking knowledge, and solid computer skills.

Qualifications

• Five (5) years of experience in the equipment rental industry, truck driver, machine dispatcher, or sales representative.
• Some advanced education in a technical school, specialized business school, military training, or equivalent in practical and on the job training preferred.
• Management experience preferred.
• Possess broad and in-depth knowledge of trucking and transportation of heavy equipment.
• Able to demonstrate high proficiency in computer applications.
• Excellent communication ability and high level of customer relation skills.

Responsibilities

• Answers phones and takes request for transportation needs.
• Coordinates the timely delivery of equipment to the desired location per the customer’s request.
• Handles multiple incoming phone calls and multiple requests regarding transport, while providing exceptional customer service.
• Projects professional demeanor and courtesy when interacting with customers and Hawthorne associates.
• Maintains on-time deliveries (90% or better) and equipment pick-ups within 2 days.
• Directs proper utilization of all trucks and other transportation equipment assigned to the department.
• Utilizes Hawthorne trucks and keeps sub-hauls to a minimum (within 5% per month).
• Processes and approves vendor invoices weekly to ensure accurate and timely payment.
• Orders permits for Trucks yearly.
• Assists management and others with special projects and other duties as required.

Skills

Customer service

Communication skills

Computer applications

Truck transportation knowledge

Management experience

Education

Technical/Business school training

Military training

Job description

We Build Better Communities

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Be Part of the Hawthorne Difference!

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

The Central Dispatch Lead Coordinator sets up deliveries and pick-ups of all rental equipment, working with the Drivers, Rental Coordinators, Rental Managers, and other departments as necessary, to ensure highest level of customer service possible.

ESSENTIAL FUNCTIONS:

1. Answers phones and takes request for transportation needs.
2. Coordinates the timely delivery of equipment to the desired location per the customer’s request.
3. Handles multiple incoming phone calls and multiple requests regarding transport, while providing exceptional customer service.
4. Projects professional demeanor and courtesy when interacting with customers and Hawthorne associates.
5. Maintains on-time Deliveries (90% or better) and equipment pick-ups within 2 days.
6. Directs proper utilization of all trucks and other transportation equipment assigned to the department.
7. Utilizes Hawthorne trucks and keeps sub-hauls to a minimum (within 5% per month).
8. Processes and approves vendor invoices weekly to ensure accurate and timely payment.
9. Orders permits for Trucks yearly.
10. Assists management and others with special projects and other duties as required.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have at least Five (5) years of experience in the equipment rental industry, truck driver, machine dispatcher, or sales representative. Military experience in a similar occupational specialty would meet this requirement.
2. Some advanced education in a technical school, specialized business school, military training, or equivalent in practical and on the job training preferred.
3. Management experience preferred
4. Possess broad and in-depth knowledge of trucking and transportation of heavy equipment.
5. Able to demonstrate high proficiency in computer applications.
6. Excellent communication ability and high level of customer relation skills.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, and tampers. May lift up to 25lbs.
3. Handling: Seizes, helps, or works with hands.
4. Reaching: Extends hands and arms in any direction.
5. Standing: Remains in standing position if required to perform various functions of the job.
6. Climbing: In and out of equipment.
7. Vision: Read rental documents, invoices, and bills.
8. Talking: Communications by radio, phone, and in person.
9. Sitting: Sits in equipment and in vehicles.
10. Stooping: Bends body downward and forward by bending at knees or waist.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works in an office and outside with variations of temperature and weather.
3. Exposure: Foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $33.00 - $42.00 per hour

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.