Center Support Specialist

ABS Kids; Charlotte (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits

Casual work environment

Opportunities for advancement

Job summary

ABS Kids in Charlotte, NC is seeking a Center Support Specialist to be the first face for clients entering our ABA Therapy Center. You will welcome clients, collect forms, verify insurance information, and ensure photos are on file while supporting the regional administration and providers.

This role supports scheduling, handles phones and emails, manages office supplies, and coordinates with the office manager during emergencies.

Qualifications

• High school diploma or GED.
• 1+ year of medical or administrative office experience.
• Professional and excellent communication skills.
• High attention to detail.
• Computer literacy including Microsoft Office.

Responsibilities

• Greet clients, verify forms, upload insurance cards, and file client photos.
• Make reminder calls and collect missing information before appointments.
• Reschedule cancellations and no-shows for assessments.
• Manage inventory and weekly office supplies and requests.
• Assist providers with questions and office needs; distribute mail daily.
• Modify BT schedules and track cancellations; ensure PTO is logged.
• Respond to calls and emails from clients and staff.

Skills

Communication skills

Attention to detail

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Requirements

ABS Kids is looking for a Center Support Specialist to join our team in Charlotte, NC! The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the regional administration team and providers. This role is subject to change as we reorganize internal functions and requires flexibility and comfort with change.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families.

Compensation And Benefits

• $18-$19 / hour - based on qualifications
• Full benefits - Typical hours M-F 7a-4p
• Casual work environment
• Opportunities for advancement

You Will

Reception Responsibilities:

• Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
• Make reminder calls one week prior to and the day before scheduled appointments
• Review account to see if a client has missing documents and obtain any missing information
• Reschedule cancellations/No call no shows for assessments
• Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
• Fill out the order request form on a weekly basis
• Communicate needs to the office manager in an emergency situation
• Tidy lobby and all other areas of the ABA Therapy Center
• Mail paper packets to clients
• Answer calls and emails from clients and staff
• Put up office supplies and mark log as received as they are received
• Assist providers with any questions or office needs
• Make sure the mail is distributed daily

Scheduling Responsibilities

• Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
• Communicate with supervising Behavior Analyst about schedule changes
• Responsible for the tracking and administration of the cancellation policy
• Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
• Ensure BT submits PTO in our payroll system
• Run weekly reports to monitor call outs by Behavior Technicians.
• Run daily unconverted appointments audit report
• Adhere to federal HIPAA regulations and any company policies & procedures

You Have

• High school diploma or GED
• 1 or more years of medical office or administrative office experience
• Professional and excellent communication skills
• High attention to detail
• Computer literacy skills including Microsoft Office

Who We Are

• It's in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.