Center Supervisor

CSL Plasma; Wilmington (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

CSL Plasma is looking for a supervisor to oversee daily plasma center operations in Wilmington, NC. You will lead staff, coordinate donor flow, and ensure adherence to SOPs and safety policies.

The role requires at least 1 year of supervisory experience, a high school diploma or equivalent, and the ability to manage performance, training records, and donor data in the center’s information system. On-site work with potential for cross-training across center functions.

Qualifications

• Minimum 1 year of supervisory or leadership experience.
• High school diploma or equivalent required; degree preferred.
• Ability to coordinate staff, monitor attendance, and manage overtime.

Responsibilities

• Supervise day-to-day plasma center operations and staff.
• Provide clear instructions, conduct meetings, and communicate performance expectations.
• Advise management on employee relations or donor issues and manage donor flow to minimize wait times.
• Ensure staffing levels meet center needs and monitor overtime and time-card reporting.
• Maintain up-to-date training files, assist with recruitment, and ensure SOP/compliance with policies.

Skills

Leadership

Communication

Staff supervision

Training

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Donor information system

Job description

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections.You will report to the Center Manager.

The Role

In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues. In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing. Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime. Conduct error investigations and develop recommendations for process improvement. Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status. May assist with the recruitment and selection of center operation staff.Adhere to and promote compliance to company policies and procedures. May assist with the development and implementation of marketing initiatives to increase donor retention. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions. Maintain confidentiality of personnel, donor, and center information. Will be cross-trained in all technical areas and other functions to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job-related duties as assigned.

Your skills and experience

Education

• High school diploma or equivalency required
• Bachelor's Degree or equivalent combination of education and professional work experience preferred

Experience

• Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

(physical & mental requirements)Shares information with internal contacts with common desire to reach a solutionAbility to make decisions, which have moderate impact on immediate work unit.Must be able to see and speak with customers and observe equipment operation.Occasionally perform tasks while standing and walking up to 100% of timeReach, bend, kneel and have high level of manual dexterityOccasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.Required to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needs.