Center Supervisor

CSL; Elyria (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

CSL in Elyria, OH is seeking a Plasma Center Supervisor to oversee day-to-day operations and staff, ensuring efficient plasma collections and safety compliance.

You will partner with management, monitor staffing, coach employees, handle performance issues, and help recruit and train team members in a fast-paced, safety-conscious environment.

This role requires strong communication, adherence to SOPs, and the ability to manage workflow while maintaining donor experience.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred.

Responsibilities

• Supervise center operations daily activities in accordance with SOPs; provide clear instructions and conduct staff meetings.
• Facilitate donor movement to minimize wait times and ensure efficient processing.
• Ensure adequate staffing and monitor time cards, attendance, and overtime usage.
• Conduct error investigations and recommend process improvements.
• Assist with performance appraisals, coaching actions, and maintaining training records.
• May assist with recruitment and selection of center staff.
• Promote policy compliance and participate in marketing initiatives to increase donor retention.
• Maintain accurate donor data in the electronic information management system and ensure data integrity.

Skills

Supervisory experience

Leadership

Communication skills

Employee relations

Training and coaching

Recruitment support

Bilingual (if needed)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.


• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.


• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.


• Conduct error investigations and develop recommendations for process improvement.


• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.


• May assist with the recruitment and selection of center operation staff.


• Adhere to and promote compliance to company policies and procedures.


• May assist with the development and implementation of marketing initiatives to increase donor retention.


• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.


• Understand policies and procedures associated with hyper immune programs at the center if applicable.


• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.


• Maintain confidentiality of personnel, donor, and center information.


• Will be cross-trained in all technical areas and other functions to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform other job-related duties as assigned.

Your Skills And Experience

Education

• High school diploma or equivalency required


• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

• Shares information with internal contacts with common desire to reach a solution


• Ability to make decisions, which have moderate impact on immediate work unit.


• Must be able to see and speak with customers and observe equipment operation.


• Occasionally perform tasks while standing and walking up to 100% of time


• Reach, bend, kneel and have high level of manual dexterity


• Occasionally be required to lift and carry up to 25 pounds


• Fast paced environment with frequent interruptions


• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.


• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs