Center Supervisor

CSL; Wilmington (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

The CSL plasma center in Wilmington, NC is seeking a Supervisor to oversee daily operations and staff in a fast-paced environment. You will enforce SOPs, manage performance, monitor attendance, and ensure accurate donor data in our electronic system, while promoting safety and compliance with HSE/OSHA policies.

Responsibilities include coordinating donor flow with group leaders, participating in performance reviews, assisting with recruitment, and supporting marketing initiatives to improve

Qualifications

• Minimum 1 year supervisory/leadership experience required.
• High school diploma or equivalent required; Bachelor’s preferred.
• Ability to work overtime as needed.

Responsibilities

• Supervise center operations daily activities per SOPs and communicate performance expectations.
• Facilitate donor movement to minimize wait times and improve processing.
• Ensure adequate staffing and monitor attendance and overtime usage.
• Conduct error investigations and recommend process improvements.
• Assist in performance appraisals, coaching, training files, and certifications.
• May assist with recruitment and selection of center staff.
• Record donor data accurately in the electronic donor information system.
• Promote compliance with HSE/OSHA policies and maintain a safe work environment.

Skills

Supervisory experience

Leadership

Bilingual

Education

High school diploma or equivalency

Bachelor’s Degree or equivalent

Job description

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.


• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.


• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.


• Conduct error investigations and develop recommendations for process improvement.


• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.


• May assist with the recruitment and selection of center operation staff.


• Adhere to and promote compliance to company policies and procedures.


• May assist with the development and implementation of marketing initiatives to increase donor retention.


• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.


• Understand policies and procedures associated with hyper immune programs at the center if applicable.


• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.


• Maintain confidentiality of personnel, donor, and center information.


• Will be cross-trained in all technical areas and other functions to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform other job-related duties as assigned.

Your Skills And Experience

Education

• High school diploma or equivalency required


• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

• Shares information with internal contacts with common desire to reach a solution


• Ability to make decisions, which have moderate impact on immediate work unit.


• Must be able to see and speak with customers and observe equipment operation.


• Occasionally perform tasks while standing and walking up to 100% of time


• Reach, bend, kneel and have high level of manual dexterity


• Occasionally be required to lift and carry up to 25 pounds


• Fast paced environment with frequent interruptions


• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.


• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs