Center Operations Supervisor

Oak Street Health, part of CVS Health; Gary (IN); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Center Operations Supervisor to lead daily clinic operations, ensuring safe and high-quality patient care while supporting the Practice Manager with operational initiatives.

The role requires 2+ years in customer service and 1+ year of team leadership, with strong collaboration and PC skills. This full-time on-site position offers competitive benefits and growth opportunities in a fast-paced healthcare environment.

Qualifications

• Must have strong problem-solving and critical-thinking skills.
• Experience in customer service and team leadership is preferred.
• Proficiency with common PC software and office tools required.
• US work authorization is required to work on-site in the United States.

Responsibilities

• Direct daily activities of staff and support the Practice Manager in operational initiatives.
• Monitor attendance, coverage plans, and provider schedules to ensure smooth clinic flow.
• Oversee front desk operations and patient experience, including copay collection and calls.
• Manage facilities to keep the center safe, clean, and functional.
• Leverage dashboards to identify operational improvements and lead staff huddles.

Skills

Problem solving

Team collaboration

Adaptability

Proactive mindset

Customer service experience

Team leadership

Proficient PC skills

US work authorization

Education

Associate's degree

Bachelor's degree preferred

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title:

Center Operations Supervisor

Company:

Oak Street Health

Role Description

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities

• Support front desk coverage and contribute to service teamwork
• Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
• Monitor provider schedules daily to ensure smooth flow of patient visits
• Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and other performance indicators
• Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
• As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts, as needed and facilitate resolution
• Champion new initiatives as workflows are improved and new services are added
• Champion organizational operating procedures
• De-escalate conflict as it arises, and seek resolution
• Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
• Other duties, as assigned

What are we looking for?

• An exceptional ability to solve problems and think critically
• Strong collaboration skills and demonstrated success working within a team
• A flexible and positive attitude
• Ability to work in a fast-paced, often ambiguous environment
• A proactive and adaptable working style; able to take ownership of tasks
• 2+ years professional experience in a customer service setting
• 1+ year experience leading a team preferred
• Proficient PC skills
• Associate's degree required, Bachelor's degree preferred
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 03/11/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.