Center Operations Manager I

Octapharma Plasma, Inc.; Redford Charter Township (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition reimbursement

Paid time off

Health savings account (HSA)

Employee assistance program (EAP)

Wellness program

Paid time off

Company-paid holidays

Personal time

Job summary

A leading plasma collection company is seeking a Center Operations Manager I in Redford Charter Township, Michigan. In this role, you will lead a team, manage operational processes, and ensure compliance with industry regulations. The ideal candidate is a natural leader with excellent communication skills, capable of conducting training and nurturing a positive workplace culture. This position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Demonstrated proficiency in leading and managing teams.
• Experience in a fast-paced environment with regulatory compliance.
• Ability to conduct effective training and evaluations.
• Ability to work in a fast-paced environment with interruptions.
• Experience in a highly regulated industry preferred.
• Excellent communication and organizational skills.
• Ability to work day and evening hours, weekends, holidays, extended shifts, and after hours.

Responsibilities

• Provide feedback for employee performance evaluations.
• Collaborate on employment decisions including hiring and terminations.
• Maintain donor center equipment.
• Facilitate optimal productivity in production areas.
• Support marketing and advertising initiatives.
• Oversee preventive maintenance of donor center equipment.
• Identify opportunities for process optimization.
• Conduct area walkthroughs and support production teams.
• Support marketing and advertising initiatives.
• Assist with scheduling and payroll records.

Skills

Leadership

Communication skills

Microsoft Office proficiency

People management

Organizational skills

Microsoft Office

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Job description

Redford 443
9349 Telegraph Road
Redford, MI 48239 1260, USA

Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign‑on bonus and in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Center Operations Manager I

This Is What You’ll Do :

• Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurtures robust and positive culture within the donor center, exemplifying core values.
• Assists in employee relations investigations.
• Exercises the role of a Designated Trainer with a focus on conducting thorough on‑the‑job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners’ progress, and to adapt your teaching methods to meet their learning needs.
• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well‑maintained and in good working order.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitates optimal productivity in production areas by providing necessary assistance as required.
• Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.
• Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
• Performs other related duties as assigned.

This Is Who You Are:

• A natural leader who displays strong character and integrity
• People person extending to a diverse group of individuals and demographics
• Outgoing, personable, energetic, and enthusiastic
• Excited to teach, learn, and advance with a growing organization
• Self‑motivated and willing to assume the initiative
• Professional appearance and demeanor
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated proficiency with Microsoft Office.

This Is What It Takes:

• Trained in all production areas.
• High School Diploma, or equivalent (GED) with 12 months applicable experience
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management preferred including recruiting, training, etc.
• Ability to function effectively in a fast‑paced environment with frequent interruptions required.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Company‑paid holidays
• Personal time

More About Octapharma Plasma, Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.