Center Operations Supervisor

Octapharma Plasma, Inc.; Gladstone (MO); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

Paid time off

Company-paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. in Missouri is seeking a Center Operations Supervisor to lead donor center teams, oversee training, and ensure adherence to regulatory standards. You will guide performance, schedule staff, and maintain equipment to support production and patient care.

The role emphasizes leadership, training, and collaboration with corporate departments to improve processes and outcomes in a fast-paced environment.

Qualifications

• Proficiency with Microsoft Office.
• Excellent written, verbal, and interpersonal communication skills.
• Graduate with active interest in people-management and training.

Responsibilities

• Provide feedback for performance evaluations and development plans.
• Participate in hiring, promotions, and terminations aligning with business needs.
• Foster a positive donor center culture reflecting core values.
• Assist in employee relations investigations.
• Serve as a designated trainer for on-the-job and certification training.
• Oversee preventive maintenance of donor center equipment.
• Identify opportunities for process optimization and best practices.
• Conduct area walkthroughs and maintain production presence.
• Support marketing initiatives with corporate departments.
• Assist with scheduling and payroll records.

Skills

Microsoft Office

Communication skills

Education

High School Diploma or equivalent (GED)

Job description

Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

The pay range for this position at commencement of employment is expected to be between $29.65-$49.42; however, unexpected and necessary adjustments or increases may result from Company annual salary increases, if applicable, and or fluctuations in the job market necessitating adjustments to pay ranges. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus and in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Center Operations Supervisor

This Is What You’ll Do :

• Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurtures robust and positive culture within the donor center, exemplifying core values.
• Assists in employee relations investigations.
• Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners’ progress, and to adapt your teaching methods to meet their learning needs.
• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitates optimal productivity in production areas by providing necessary assistance as required.
• Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.
• Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
• Performs other related duties as assigned.

This Is Who You Are:

• A natural leader who displays strong character and integrity
• People person extending to a diverse group of individuals and demographics
• Outgoing, personable, energetic, and enthusiastic
• Excited to teach, learn, and advance with a growing organization
• Self-motivated and willing to assume the initiative
• Profession appearance and demeanor
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated proficiency with Microsoft Office.

This Is What It Takes:

• Trained in all production areas.
• High School Diploma, or equivalent (GED) with 12 months applicable experience
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management preferred including recruiting, training, etc.
• Ability to function effectively in a fast-paced environment with frequent interruptions required.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Company-paid holidays
• Personal time

More About Octapharma Plasma, Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

INNER SATISFACTION.

OUTSTANDING IMPACT.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.