Center Operations Leader — In Training

Grease Monkey International

Kankakee (IL)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Job summary

Grease Monkey International is seeking a Center Manager in Kankakee, IL to lead the service center, deliver exceptional customer experiences, and drive sales, profitability, and team performance. This hands-on role balances bay-level leadership with strategic oversight of revenue, costs, safety, and talent development, owning the center's operations, fleet relationships, staffing, and P&L.

Qualifications include a high school diploma and 3+ years of people leadership in a high-volume,

Qualifications

High school diploma or equivalent.
3+ years of people leadership experience; automotive or service retail management preferred.
Strong understanding of P&L management, cost control, and revenue growth strategies.
Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).

Responsibilities

Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
Build lasting relationships with customers and local fleet accounts to drive repeat business.
Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
Control costs across labor, parts, inventory, and overall shop expenses.
Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
Execute scheduling, reporting, and administrative tasks with precision using company systems.
Lead from the front-actively working alongside your team in daily operations.
Build, coach, and develop a high-performing team of service technicians and leaders.
Create a culture rooted in accountability, teamwork, safety, and customer obsession.
Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination.
Ensure all team members are trained, certified, and technically proficient.
Establish clear expectations, performance standards, and development plans.