Center Manager - Suwanee, GA

The UPS Store; Suwanee (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Center Manager to oversee day-to-day operations. The ideal candidate will possess strong leadership and customer service skills, along with a solid background in retail management. Responsibilities include managing staff, monitoring customer satisfaction, and ensuring financial accountability. This is an excellent opportunity for those looking to contribute to a dynamic team.

Benefits

Paid vacation

Sales commission

Health Coverage

Qualifications

• 2 years of retail store operations experience required.
• Strong supervisory and managerial skills are essential.
• Must be able to motivate a team.

Responsibilities

• Manage day-to-day operations of the retail location.
• Recruit, train, and schedule personnel.
• Monitor and maximize customer service delivery.

Skills

Supervisory skills

Leadership skills

Customer service skills

Computer skills

Phone skills

Education

Advanced education degree or coursework

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

BENEFITS

• Paid vacation
• Sales commission
• Health Coverage