Center Manager - (Phoenix Camelback)

NORTH AMERICAN WAX COMPANY LLC; Phoenix (AZ); On-site; USD 48,000 - 60,980; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC in Phoenix, AZ seeks a Center Manager to oversee daily operations at our European Wax Center. Responsibilities include leading the team, driving sales performance, and ensuring guest satisfaction.

The ideal candidate will have 2+ years of management experience in retail or hospitality, strong leadership skills, and a commitment to customer service excellence. We offer a competitive salary, performance bonuses, and a supportive work environment.

Qualifications

• 2+ years of experience in retail sales management or spa/salon operations.
• Proven ability to lead and motivate a team.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and membership growth.
• Oversee scheduling, inventory, payroll, and daily operations.

Skills

Leadership

Sales performance

Customer service excellence

Communication skills

Problem-solving skills

Education

Equivalent educational background

Job description

Job Details

Job Location: 1650 E Camelback Road - Phoenix, AZ 85016

Salary Range: $48,000.00 – $60,980.00

Job Type: Full-time

Work Location: In Person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key
• Understands the business of revealing beautiful skin and is able to utilize key performance indicators to drive positive business performance
• Places the guest first; coaches associates to connect with guests, builds brand loyalty and establishes a loyal guest base through behavior, product presentation and service
• Self-motivated, accountable, punctual, organized, and reflects the brand
• Leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others
• Has an open and flexible schedule
• Communicates effectively through written and verbal interactions
• Can learn and operate a POS system
• Can climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
• Can stand and work on the floor for extended periods of time—80% or more of total shift

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401(k) with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best
• Referral Bonus – Generous incentive to hire all roles