Center Manager - (Phoenix Arcadia)

NORTH AMERICAN WAX COMPANY LLC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off (PTO)

Generous benefits package including 401k

Discounts on waxing services

Ongoing training and career development

Daily Pay

Employee Assistance Program

Referral bonus

Culture Committee

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager to oversee daily operations at our European Wax Center. This role requires strong leadership skills and a passion for beauty, focusing on team management, sales performance, and guest satisfaction.

The ideal candidate will have 2+ years in retail sales management or hospitality leadership. Benefits include competitive salary, performance bonuses, and a supportive work environment.

Qualifications

• 2+ years of experience in retail sales management or hospitality leadership.
• Proven ability to lead and motivate a team.
• Flexible availability, including evenings and weekends.

Responsibilities

• Lead and manage a team of Guest Service Associates.
• Drive center performance through sales goals.
• Oversee scheduling, inventory, payroll, and daily operations.

Skills

Team leadership

Sales performance

Guest satisfaction

Problem-solving

Communication skills

Education

Equivalent educational background in relevant fields

Job description

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Knowledge & Skill Requirements

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first, coaches associates to connect with guests, builds brand loyalty, and establishes a loyal guest base through behavior, product presentation, and service
• Is self‑motivated and a go‑getter, accountable, punctual, organized, and reflects the Brand
• Leads and inspires by example, regularly encourages fact‑based solutions and celebrates the success of others
• Will have an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions
• Ability to learn and operate a POS system
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to stand and work on the floor for extended periods of time – 80% or more of total shift

Benefits

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral bonus – generous incentive to hire all roles