Center Manager - (Phoenix Legacy Village)

NORTH AMERICAN WAX COMPANY LLC; Phoenix (AZ); On-site; USD 48,000 - 60,980; Full time

Benefits offered by this job

Competitive base salary + monthly performance bonuses

Paid time off (PTO) and holidays

Generous benefits package, including 401k with match

Discounts on waxing services and retail products

Daily Pay

Job summary

NORTH AMERICAN WAX COMPANY LLC seeks a Center Manager in Phoenix, AZ, to oversee daily operations and lead a high-performing team. Responsibilities include driving sales, ensuring guest satisfaction, and managing staff.

The ideal candidate has 2+ years of relevant experience, strong leadership skills, and a passion for the beauty industry. A competitive salary with performance bonuses, alongside benefits such as paid time off and ongoing training, is offered.

Qualifications

• 2+ years of experience in retail sales management or salon operations.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals.
• Provide coaching, training, and performance feedback to team members.

Skills

Team leadership

Sales performance

Guest satisfaction

Communication skills

Customer service excellence

Education

Equivalent educational background

Tools

POS system

Job description

Job Location: 2320 E Baseline Road Suite STE 144 - Phoenix, AZ 85042

Salary Range: $48,000.00 - $60,980.00

Full-Time | Competitive Salary + Lucrative Bonus Structure

Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation's leading expert in body waxing services, and lead a high-performing team in delivering exceptional guest experiences.

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best
• Referral Bonus - Generous Incentive to hire all roles

Required Skills and Knowledge

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others
• Will have an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions
• Ability to learn and operate a POS system
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift