Center Manager (Full-time)

OrangeTwist; Woodinville (WA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Paid time off

401(k) contributions

Continuing education programs

Job summary

OrangeTwist is seeking a Center Manager in Woodinville, WA to oversee daily operations at our treatment center. This role requires strong leadership and operational skills to ensure exceptional customer service and achieve sales goals. Candidates should have a minimum of 2 years managing experience, preferably in a Medspa environment.

Compensation ranges from $150k to $250k based on performance, along with benefits such as paid time off and continuing education opportunities. OrangeTwist values diversity and is an equal opportunity employer.

Qualifications

• Minimum 2 years experience as Center Manager or Store Manager.
• Strong understanding of operational procedures.
• Experience in a Medspa or similar environment preferred.

Responsibilities

• Oversee day-to-day operations at the center.
• Lead a team and ensure excellent customer service.
• Drive sales and profitability by meeting revenue goals.

Skills

Leadership

Operations Management

Customer Service

Education

College Degree or equivalent

Job description

We want people to look and feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high‑end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

• 24 locations and growing
• 7 different types of treatments in 1 shop
• Our current eNPS score of 75—Exceptional, world‑class score—Extremely high employee satisfaction and loyalty, showcasing a strong and positive work culture.

As a Center Manager, you will be responsible for overseeing the day‑to‑day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well‑organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations.

Schedule: 5 days a week, minimum 4 weekend days a month

Compensation: Total compensation of $150k-$250k salary, based on performance

What You Will Do

• Meet and exceed company revenue goals and KPIs.
• Direct, implement, and maintain guest experience and service standards; efficient and professional guest check‑in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolve guest problems and complaints as needed.
• Develop, implement, and maintain programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Provide day‑to‑day guidance and oversight of subordinates; actively work to promote and recognize performance, identify problem areas and take corrective actions.
• Develop team and hold accountable to the achievement of product and service sales and profitability goals.
• Prepare accurate and timely reports and correspondence as needed; respond to corporate requests.
• Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establish, modify, implement, and monitor systems and procedures to enhance timely and efficient workflow.
• Ensure Center operations are maintained through appropriate planning and implementation of operations processes including ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.
• Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
• Utilize marketing tools to generate new business and host successful events.
• Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses.

Qualifications

• College Degree or equivalent.
• Minimum 2 years experience as Center Manager, Store Manager, or similar role.
• Minimum 2 years experience in leadership.
• Minimum 1 year experience in Medspa or similar (Preferred).
• Forward‑thinking, transparent, and inclusive company culture.
• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays.
• 401(k) employee contributions, FSA, and dependent care options.
• Continuing education with our own University.
• Employee referral bonus program, employee resource groups, and professional development.
• All benefits dependent on role and eligibility.

We’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E‑Verify employer.