Center Manager - (Bothell)

NORTH AMERICAN WAX COMPANY LLC; Bothell (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Center Manager in Bothell, WA to oversee daily operations at our European Wax Center. Responsibilities include leading the team, ensuring guest satisfaction, and optimizing operational excellence.

The ideal candidate has a strong sales background, leadership skills, and a twist of creativity to inspire the team. The position offers a competitive salary plus bonuses, with a focus on customer service and team performance.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.

Skills

Sales background

Leadership skills

Customer service excellence

Problem-solving skills

Education

2+ years experience in retail sales management or equivalent

Job description

Job Details

Job Location: 22833 Bothell Everett Hwy Suite 141 - Bothell, WA 98021

Salary Range: $25.00 - $27.00 Hourly

Full-Time | Competitive Salary + Lucrative Bonus Structure

Job Type: Full-time

Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Knowledge and Skill Requirements

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.
• Is self‑motivated and a go‑getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact‑based solutions and celebrates the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!