Center Manager: Beauty & Guest Experience Leader

Anchor Point Management Group; Palo Alto (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Santa Clara, CA is seeking a Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive sales performance. This hands-on role emphasizes guest satisfaction, KPI understanding, and operational excellence.

The position requires 2+ years in retail/salon leadership, strong communication, and a flexible schedule including evenings and weekends.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Retail management

Sales leadership

Team motivation

Communication

Organizational skills

Job description

European Wax Center in Santa Clara, CA is seeking a Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive sales performance. This hands-on role emphasizes guest satisfaction, KPI understanding, and operational excellence.

The position requires 2+ years in retail/salon leadership, strong communication, and a flexible schedule including evenings and weekends.