Center Manager

iCRYO - Bluffton; Ridgeland (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with generous commissions and bonuses

Opportunities for personal development and training

Job summary

iCRYO - Bluffton is seeking a Center Manager to oversee all operations, ensuring the achievement of sales goals through outstanding guest service and effective marketing strategies. The role requires a strong leader who can motivate a team and maintain high service standards.

The ideal candidate will have 3+ years of management experience in service retail or fitness, skills in problem-solving, and the ability to motivate and train staff effectively. A flexible schedule including nights and weekends is necessary for this role.

Qualifications

• 3+ years of management experience in high-volume settings.
• Experience in service retail or fitness centers.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee all aspects of center operations.
• Achieve sales goals through exceptional guest service and marketing.
• Train and coach team members on all services and sales techniques.

Skills

Management experience

Sales-driven

Team leadership

Problem-solving

Guest service

Tools

POS systems

CRM management

Office 365

Job description

Competitive pay with generous monthly commissions and bonuses!

iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services located in the Bluffton/Okatie SC area. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional wellness experience they deserve.

Position Overview

As the leader, the Center Manager is responsible for overseeing all aspects of center operations. The Center Manager is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth strategy, guest retention. The Center Manager will also be responsible for scheduling, onboarding of new hires, continuing the education of other employees and maintaining safety protocols within the center.

The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented. This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help. This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.

Qualifications

• Preferred 3+ years management experience with high-volume
• 3+ years in service retailer or fitness center
• 3+ years POS knowledge
• CRM managing experience
• Office 365 assets experience
• Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends and some holidays.
• Required to meet, maintain and exceed all Center, Personal, and Employee sales goals and productivity requirements set by iCRYO
• Must be motivated, respectful, and professional with skills and ability to constructively coach employees
• Ability to understand and analyze various reports including but not limited to guest retention, Lifestyle Pass quantities, scheduling, inventory, employee sales, commission reporting.
• Proficient in scheduling a team of 15+ individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience.

Essential Functions

• Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages. Set clear, attainable, and measurable performance goals
• Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material
• Demonstrate respectful team dynamic to encourage sales growth across the board.
• Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees.
• Ability to comprehend and pass a number of iCRYO-designed service exams following initial training
• Maintain good time management skills, good judgment, and ability to multitask.
• Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
• Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
• Meet or exceed minimum productivity requirements set by the company including sales goals
• Maintain professional appearance and positive attitude
• Maintain an environment of trust, communicate efficiently with managers and peers
• Must be able to complete ongoing and continued education
• Maintain a clean environment, uphold company standards
• Preferred skillset in local community marketing
• Maintain Vendor Relations
• Inventory Management
• Ability to invoice proper partners at given opportunities