Center Manager

CSL; Norfolk (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

CSL is seeking a Center Manager to oversee daily operations across production goals, donor experience, and compliance with SOPs and regulations. This role reports to the Associate Director of Operations and leads all center staff except quality personnel.

You will manage budgets, cash handling, HR processes, marketing efforts, and community partnerships while ensuring safety, data integrity, and continuous improvement in efficiency and profitability.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and work experience (minimum 4 years)
• Minimum of 2 years in a management role overseeing others
• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Education

Bachelor's degree or 4+ years experience

Job description

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to:

Associate Director of Operations (ADO)

Direct Reports:

All center positions except quality personnel

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Key Deliverables

• Reduce operational waste, losses, and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSL's roadmap.
• Foster a world-class environment for employees, donors, and communities.
• Ensure safety through rigorous quality control, donor screening, and safety audits.

Job Specifications

Education

• Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Physical And Mental Requirements

• Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.