Center Manager

Rhode Island Commerce; Huber Heights (OH); On-site; USD 20,664 - 34,440; Part time

Job summary

Hope Rising is seeking a Center Manager to oversee daily operations of the pregnancy center, coordinate staff and volunteers, and ensure service quality and policy compliance. You will work under the Women’s Programs Administrator and supervise Office Assistants, Client Advocates, and Program Mentors, coordinating schedules and data entry in eKyros.

The role requires a Bachelor’s degree in nursing, management, ministry, or related experience, strong written and verbal communication,

Qualifications

• Bachelor’s degree in nursing, management, ministry, or related experience equivalent desired

Responsibilities

• Oversee and coordinate daily operations of the center, ensuring service delivery and adherence to policies
• Supervise Office Assistants, Client Advocates, and Program Mentors
• Manage files, data entry, and inventories, with monthly reporting to the Women’s Programs Administrator
• Coordinate volunteer engagement and appreciation activities
• Maintain center cleanliness and professional telephone manners
• Ensure confidentiality and proper training for volunteers and staff

Skills

Staff management

Communication skills

Detail oriented

Organization

MS Office

Computer literacy

Education

Bachelor’s degree or equivalent

Tools

EKyros charting

Job description

• Employee Type Part Time Non-Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

• Phone [phone]
• Email [e-mail]

Description

Objective of the Position:

To oversee and coordinate the daily activities of the center, ensuring consistent service delivery, volunteer engagement, and adherence to organizational policies and direction provided by the Women’s Programs Administrator.

Reports to:

Women’s Programs Administrator

Supervises:

Office Assistants, Client Advocates, and Program Mentors

Status:

part-time, hourly non-exempt

Scheduled Hours:

Mondays 10:30 am – 6:30 pm / Tuesdays 9:30am – 5:30pm / Thursdays 9:30am – 5:30pm

Education & Experience:

Bachelor’s degree in nursing, management, ministry, or related experience equivalent desired

Skills:

Staff & volunteer management, excellent written and verbal communication skills, detail-oriented, organized, proficient in Microsoft Office, and general knowledge of computer systems

Qualifications:

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior
• Exhibit a strong commitment and dedication to the pro-life position
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and the policies and procedures of Hope Rising
• Be able to respect and keep information confidential
• Complete the volunteer orientation and position training
• Be able to carry out responsibilities with little or no supervision
• Be able to provide spiritual leadership, discipleship, and support to volunteers
• Be able to commute to all centers

Essential functions:

• Ensure that prayer is an integral part of the day-to-day operation of the pregnancy center site
• Work with supervisors to execute strategic plan objectives to accomplish the ministry goals of the organization
• Provide managerial direction for all Client Advocates, Office Assistants, and Program Mentors
• Ensure that policies and procedures are followed to provide quality service to clients
• Communicate the needs of the center with the Women’s Programs Administrator
• Oversee the management of file systems, Ekyros charting, inventories, client follow-up, and other operations
• Ensure that the center site is clean and well-maintained
• Oversee the data entry of client information
• Conduct written and oral evaluations of Office Assistants, Resource Manager (if applicable) & female Client Advocates every year
• Coordinate appreciation activities and events for volunteers under the direction of the Women’s Programs Administrator
• Inform the Women’s Programs Administrator, Director of Program Strategy, and Executive Director of any problems that could impact the organization as a whole, internally, or publicly
• Interview all prospective female Client Advocate volunteers with the Women’s Programs Administrator
• Oversee Client Advocates regarding professional telephone manners, scheduling of appointments, reception of clients, intake, follow-up, accurate record keeping, and adherence to the Hope Rising policy and procedures
• Ensure adequate coverage for client visits with Client Advocates and Office Assistants
• Maintain client appointments in eKyros
• Serve as back-up for Client Advocates
• Perform pregnancy testing when nurses are not available
• Communicate relevant client testimonies to the Director of Partner Development
• Review monthly statistics to ensure accuracy, completeness, and targeting of strategic goals
• Provide monthly written reports (by the 7th of every month) to the Women’s Programs Administrator
• Attend and participate in monthly Staff meetings held the second Thursday of the month
• Attend and participate in the monthly Women’s Programs meetings
• Other duties assigned by the Women’s Programs Administrator

Physical and mental requirements:

• Visual and auditory accuracy
• Continuous use of a computer
• Frequent use of the telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Frequent use of a personal car
• Understand and carry out simple, detailed, oral, and written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications
• Frequent lifting of 30 lbs. or more

The Center Manager shall receive at least one annual written and oral evaluation by the Women’s Programs Administrator.