Center Leader, Client Experience & Growth

Bank of America; Tennessee; On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a leader to manage a financial center and its employees, fostering a client-centric culture while upholding risk management and operating with a business-owner mindset. You will build a collaborative team, drive client traffic and retention, and champion process improvements to deliver measurable growth and service excellence.

The role requires coaching, recruiting and developing talent, with a strong emphasis on results, compliance, and a high standard of customer

Qualifications

• Minimum one year of leadership experience (coaching, training or motivating a work team).
• Self-starter with strong work ethic and results focus for clients.
• Collaborates effectively and builds strong relationships.
• Passion and drive to deliver an improved client financial life experience.
• Can identify client solutions and resolve issues independently or with others as needed.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients and fostering client retention.
• Manages business results through management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and executes effectively.

Skills

Coaching

Leadership Development

Talent Development

Inclusive Leadership

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Recruiting

Result Orientation

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a leader to manage a financial center and its employees, fostering a client-centric culture while upholding risk management and operating with a business-owner mindset. You will build a collaborative team, drive client traffic and retention, and champion process improvements to deliver measurable growth and service excellence.

The role requires coaching, recruiting and developing talent, with a strong emphasis on results, compliance, and a high standard of customer