Center Director - Sterling Heights

PACE Southeast Michigan; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

PACE Southeast Michigan is seeking a Center Director to lead the Day Center operations, ensuring high-quality, participant-centered care and efficient resource use. The role drives strategic plans, budget oversight, and cross-functional collaboration with clinical, financial, and support teams.

The candidate will set performance expectations, monitor key metrics, and champion continuous improvement while aligning with the organization’s mission, vision, and values.

Qualifications

• Bachelor's degree required; 3–5 years in healthcare operational leadership.
• Master’s degree is preferred.
• Experience leading interdisciplinary teams in a regulated healthcare environment.
• Proficiency with EMR systems and data platforms.
• Ability to travel between sites as needed.

Responsibilities

• Oversee day-to-day operations of the Center to ensure extraordinary care and efficient use of resources.
• Develop and execute strategic and operational plans aligned with organizational goals.
• Establish performance expectations and monitor clinical, financial, and quality metrics.
• Create and implement systems that improve service delivery and center performance.
• Collaborate cross-functionally to coordinate participant care and support services.

Skills

Leadership

Healthcare operations

Data analytics

EMR systems

Travel flexibility

Education

Bachelor's degree

Master’s degree preferred

Tools

Microsoft Office Suite

EMR platforms

Job description

SUMMARY

The Center Director is accountable for the overall leadership, strategic direction, and operational performance of the Center. This includes oversight of finances, clinical and support operations, systems, processes, regulatory compliance and people management. The Center Director ensures the delivery of high-quality, participant-centered care while fostering a culture of collaboration, accountability, engagement, and continuous improvement. The role is responsible for achieving operational excellence, strong employee engagement and high levels of participant satisfaction, while consistently adhering to and championing the organizations mission, vision, and values.

SPECIFIC DUTIES AND FUNCTIONS

• Leads and manages all activities related to the day-to-day operations of the assigned Day Center to ensure extraordinary care, collaborative teamwork, effective processes and efficient use of resources.
• Develops and executes strategic and operational plans aligned with organizational goals.
• Establishes performance expectations and monitors key operational, clinical, financial, and quality metrics.
• Creates and implements systems that improve service delivery, workflow efficiency, and overall center performance.
• Collaborates cross-functionally to ensure seamless coordination of participant care and support services.

FINANCIAL STEWARDSHIP

• Partners with the CFO and CCO/COO in the development and management of annual operational and capital budgets.
• Monitors financial performance, ensuring fiscal responsibility and achievement of financial benchmarks.
• Identifies opportunities for cost containment and operational efficiencies without compromising quality of care.
• Ensures appropriate resource allocation to support strategic priorities and participant needs.

PARTICIPANT EXPERIENCE AND SATISFACTION

• Ensures a participant-centered approach to care delivery across all disciplines.
• Establishes and monitors participant satisfaction metrics and implements action plans to address trends or concerns.
• Ensures timely resolution of participant grievances and service recovery opportunities.
• Promotes participant engagement in care planning and development.
• Drives continuous improvement initiatives to enhance the overall participant experience and maintain high satisfaction scores.

PEOPLE LEADERSHIP AND EMPLOYEE ENGAGEMENT

• Creates and sustains a positive, inclusive, and high-performing culture across the Center.
• Leads and engages staff to promote teamwork, accountability, and shared ownership of outcomes.
• Fosters high levels of employee engagement through transparent communication, recognition, professional development, and empowerment.
• Provides coaching, mentorship, and performance feedback to direct reports to support growth and talent development.
• Ensures performance management processes are timely, fair, and aligned with organizational expectations.
• Promotes workforce stability through strong hiring practices, onboarding, staff development and retention strategies.

CULTURE AND ORGANIZATIONAL VALUES

• Creates a positive culture grounded in respect, collaboration, service excellence and accountability.
• Models and reinforces adherence to the organization’s mission, vision, and values in all decisions and interactions.
• Serves as a visible and accessible leader, building trust across teams and departments.
• Encourages innovation, continuous learning, and openness to change.
• Ensures consistent standards, processes, and participant activities across centers through collaboration with peers.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree required or 3-5 years of equivalent experience in healthcare operational leadership Master’s preferred.
• Demonstrated experience leading interdisciplinary teams in a regulated healthcare environment preferred.
• Proficiency in Microsoft Office Suite.
• Ability to utilize electronic medical records systems and other technology platforms.
• Comfort leveraging data systems to monitor performance metrics.
• Ability to travel between organizational sites as needed.

At PACE Southeast Michgan our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.