Center Director: Lead a High-Impact Learning Center

The Learning Experience #144; Rohnert Park (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

The Learning Experience in California seeks a Center Director to lead daily operations, drive enrollment and profitability, and maintain brand standards. You will manage staff, ensure compliance with licensing, and execute a strategic plan to deliver outstanding child care and education experiences.

Responsibilities include staffing, onboarding, performance reviews, parent relations, and executing marketing plans to boost enrollment while controlling center expenses.

Qualifications

• High School Diploma, GED or equivalent.
• 21 years of age or older.
• Two or more years center management/ people leadership experience highly preferred. At least one year of center management/ people leadership experience required.
• Bachelor’s degree in ECE or related field highly preferred.
• Strong knowledge of state licensing rules and regulations.
• Must meet any applicable background screening or state licensing requirements for the role.

Responsibilities

• Accountable for meeting or exceeding KPIs at the School level.
• Utilization.
• Student Retention.
• Staff Turnover.
• Payroll Percentage.
• Lead to Tour Conversion.
• People.
• Consistently prioritizes recruiting. Responds to applicants within 1 business day.
• Demonstrates good working knowledge of Career Plug and the hiring/onboarding process.
• Ensures the center is fully staffed with well-trained teachers. Utilizes the teacher onboarding process as outlined in the SOP.
• Maintains high quality teaching team that demonstrates professionalism and upholds brand standards.
• Demonstrates professionalism. Leads by example with enthusiasm as evidenced by center atmosphere & employee engagement.
• Conducts and documents monthly staff development meetings to communicate important information.
• Ensures Employee Annual Performance Reviews are conducted properly and submitted on time.
• Demonstrates strategic thinking. Utilizes available resources and asks for support as needed to problem solve.
• Prioritizes employee retention. Employee turnover targets <30% hourly and 25% salaried in 3 months.
• Holds the team accountable. Provides clear instruction and feedback.
• Promptly addresses and resolves parent and staff concerns at the center level.
• Enrollment.
• Effectively executes a marketing plan focused on enrollment and retention.
• Prioritizes Lead Tracking and achieves high lead to start conversion.
• Meets or exceeds Active Enrollment Budget.
• Forecasts new starts and drops using systems/tools.
• Conducts competitive shops 2x/year and stays competitive.
• Posts engaging photos and captions on social media.
• Secures positive customer reviews monthly.
• Exhibits strong family retention.
• Implements brand initiatives in a quality way.
• Profitability.
• Monitors center profit margin (EBITDA) and budget goals.
• Analyzes monthly P&L; manages center expenses and margin.
• Maintains accurate family and agency billing.
• Escalates billing issues or inquiries.
• Collects tuition by due dates and manages discounts.
• Standards and Quality.
• Upholds health, safety, state licensing compliance.
• Maintains supervision practices; ensures records are organized.
• Manages center inventory and payroll processing.
• Leverages software and SOPs; works autonomously and meets deadlines.
• Makes sound decisions to manage people, customers and operations.

Skills

Center management

People leadership

Education

Bachelor’s degree in ECE or related field

High School Diploma or GED

Job description

The Learning Experience in California seeks a Center Director to lead daily operations, drive enrollment and profitability, and maintain brand standards. You will manage staff, ensure compliance with licensing, and execute a strategic plan to deliver outstanding child care and education experiences.

Responsibilities include staffing, onboarding, performance reviews, parent relations, and executing marketing plans to boost enrollment while controlling center expenses.