Center Director

InnovAge Holding Corp.; Orlando (FL); On-site; USD 127,000 - 165,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off

Company-paid holidays

Short and long-term disability

Job summary

InnovAge Holding Corp. is seeking a Center Director to lead an Adult Day Health Center, ensuring regulatory compliance, high-quality care, and strong financial performance.

You will drive KPI results across five pillars, supervise a multidisciplinary team, and coordinate with IT and leadership to support growth and operational excellence. The role demands extensive healthcare leadership experience, a background in managing senior services, and a commitment to patient-centered care.

Qualifications

• Bachelor’s degree required.
• 10+ years health care experience.
• 10+ years management experience.
• 1+ year working with the frail or elderly.
• Current CPR and First Aid certification or ability to obtain.
• Master’s degree preferred.
• Bi-lingual preferred.

Responsibilities

• Achieve 5 pillar objectives and KPI results across people, service, quality, growth and financial targets.
• Oversee day-to-day operations of the ADHC, ensuring safety, cleanliness and adequate equipment and supplies.
• Lead staff, supervise direct reports, and manage performance in line with HR policies and employment laws.
• Designate Center Manager in absence of Center Director; partner with IT to implement supportive tools and technology.
• Ensure compliance with licensing, accreditation and certification requirements; participate in policy development and quality management.

Education

Bachelor’s degree

Master’s degree

Job description

The Center Director is the primary business owner responsible for delivering on the overall performance of the center, including compliance with licensing, accreditation and certification requirements of all departments supervised. The Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.

Administration

• Responsible to achieve 5 pillar objectives and KPI results, including:
• • People: employee engagement score
  • Service: participant satisfaction score
  • Quality: compliance and quality targets. Participates in the Quality Management Program, including attending quarterly meetings. Works with the interdisciplinary team in the formulation of Plans of Care for participants, as well as in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.
  • Growth: census targets
  • Financial: Assists leadership with development of annual FTE and operations budget for the Adult Day Healthcare Center (ADHC). Is responsible for achieving budgeted site revenue, medical costs, operating expenses and contribution margin.
• Also,underpinning our five pillars are our standardized ways of working: operational excellence, a culture of compliance, and data, analytics and technology.
• Accountable for implementing standardized workflows, and continually improving processes. Develops and implements policy and procedures. Ensures that staff is well informed, understands the information being given and are following standards.
• Oversees the day-to-day operations of the ADHC, including facility maintenance and ensures that repairs and inspections are completed in a timely manner. Ensures that the ADHC has adequate equipment and supplies in order to maintain the safety and cleanliness of the facility.
• Accountable for a culture of compliance regarding licensing, accreditation and certification requirements.
• Works together with IT to implement tools and technology to best support the delivery of desired outcomes.
• Serves as a member of the Management Team and on various committees both inside and outside of InnovAge.
• Will designate Clinic Manager or ADHC Manager when absent from center
• Center Director or person designated by the Center Director shall be responsible for the total food service and the day-to-day supervision of food services staff, including but not limited to coordinating food services with other services; developing work assignments; purchasing food; and orienting, training and supervising food service employees.
• Additional work functions and duties may be assigned

Supervision

• Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
• Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
• Working in the matrix, assumes a dotted line with the sales, transportation, homecare, and network management teams to help achieve local targets.

REQUIRED

• Bachelor’s degree
• 10+ years health care experience
• 10+ years management experience
• 1+ year working with the frail or elderly
• Current CPR and First Aide certification or the ability to obtain CPR and First Aide certification

PREFERRED

• Master’s degree
• Bi-lingual

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

$126,900 - $165,000

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Your trust matters to us, and we appreciate your interest in joining InnovAge.