Center Care Team - Care Coordinator

ArchWell Health, LLC; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Care Coordinator to support seniors in navigating the complex healthcare system. This role involves collaborating with a multi-disciplinary care team, coordinating referrals, and ensuring members receive timely care. The ideal candidate will possess a deep understanding of the healthcare ecosystem, strong communication skills, and a passion for helping seniors achieve their care goals. Join a forward-thinking company committed to delivering quality care in a compassionate environment, where your contributions will make a meaningful impact on the lives of seniors and their families.

Qualifications

• 2+ years of experience in referral management or care coordination.
• Passion for helping seniors navigate healthcare systems.

Responsibilities

• Coordinate referrals and ensure members receive appropriate care.
• Build relationships with members and families for effective care.

Skills

Healthcare Ecosystem Knowledge

Referral Management

Communication Skills

Attention to Detail

Basic Medical Terminology

Fluency in Spanish

Education

H.S. Diploma or equivalent

Healthcare-related college coursework

Tools

EMR systems (eClinicalWorks)

Microsoft Office

Job description

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multi-disciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to meet care needs.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Monitor activities and provide ongoing follow-up as outlined in each member's care plan to ensure progression on care goals.
6. Adhere to HIPAA standards and maintain confidentiality of protected health information (PHI).
7. Promote clear communication among care team members and treating clinicians to ensure positive outcomes.
8. Assist members in resolving issues related to healthcare, including financial or social barriers (e.g., interpreters, transportation, prescription assistance).
9. Serve as the system navigator and point of contact for members and families, providing direct access for questions and concerns.
10. Perform additional duties as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, preferably with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations, including staff, providers, members, families, insurance carriers, and vendors.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist members.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficiency in PC skills, including Microsoft Office.
• Fluency in Spanish or languages spoken by the communities served (where necessary).

Education and Experience:

• H.S. Diploma or equivalent required; healthcare-related college coursework preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or administrative experience in healthcare is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.