Center Care Team - Care Coordinator

ArchWell Health; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Care Coordinator to enhance the lives of senior members. In this role, you will navigate the complexities of the healthcare system, ensuring that each member receives the right care at the right time. Your responsibilities include coordinating referrals, building strong relationships with members and their families, and promoting clear communication among the care team. If you have a passion for helping seniors and a deep understanding of healthcare, this position offers a fulfilling opportunity to make a meaningful impact in the community.

Qualifications

• 2+ years of experience in referral management or care coordination.
• Knowledge of Medicare criteria and CPT/ICD-10 codes.

Responsibilities

• Coordinate referrals to meet member care needs.
• Build relationships with members and families for effective care.

Skills

Healthcare Ecosystem Knowledge

Communication Skills

Referral Management

Attention to Detail

Basic Medical Terminology

Fluency in Spanish

Education

High School Diploma

College Coursework in Healthcare

Tools

EMR Systems (eClinicalWorks)

Microsoft Office

Job description

Center Care Team - Care Coordinator

Location: Oklahoma City, OK, USA

Req #: 13015

Date Posted: Monday, April 28, 2025

Address: 7317 S Western Avenue, Oklahoma City, OK 73139

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

• Partner with ArchWell Health's multidisciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
• Coordinate referrals to external providers, vendors, and services to meet care needs.
• Complete proper documentation for member referrals to ensure records are accurate and current.
• Build and nurture relationships with members and their families to facilitate care coordination.
• Carry out activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progression on care plan goals.
• Adhere to HIPAA standards and confidentiality of protected health information (PHI).
• Promote clear communication among care team and treating clinicians to ensure positive member outcomes.
• Assist members with problem-solving issues related to the healthcare system, financial or social barriers (e.g., interpreters, transportation, prescription assistance).
• Be the system navigator and point of contact for members and families, providing access for questions and concerns.
• Additional duties, as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, families, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist members.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficient PC skills, including Microsoft Office.
• Fluency in Spanish or languages spoken by the communities served (where necessary).

Education and Experience:

• High School Diploma or equivalent required; college coursework in healthcare preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected classification.