Cemetery Services Receptionist

Mount Auburn Cemetery; Cambridge (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Cemetery Services Receptionist to provide exceptional service to families and clients. This role is vital in ensuring a welcoming atmosphere at the front office while managing inquiries, generating estimates, and processing work orders. The ideal candidate will exhibit strong communication and organizational skills, along with a detail-oriented approach to managing sensitive information. Join a dedicated team in a beautiful setting where you can make a meaningful impact on the lives of those we serve. If you are a self-starter with a passion for helping others, this opportunity is perfect for you.

Qualifications

• 2-3 years of customer service and administrative experience required.
• Proficient in Microsoft Office and capable of learning new CRM systems.

Responsibilities

• Serve as the first point of contact for inquiries and provide excellent service.
• Generate and process work orders related to lot care and client needs.
• Maintain accurate records and manage sensitive personal information.

Skills

Customer Service

Multitasking

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma

Tools

Microsoft Office

CRM Systems

Job description

ORGANIZATION:
Mount Auburn Cemetery comprises 175 acres and is situated in Watertown and Cambridge near Boston, Massachusetts. Founded in 1831, and visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first “rural cemetery” and the inspiration for the American Parks Movement during the 19th century. As an active cemetery, Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants/plant masses overall.

POSITION SUMMARY:
The Cemetery Services Receptionist is responsible for delivering exceptional service while supporting the needs of families, clients, and the Cemetery Services Department. The Receptionist works as the main reception to the front office to provide a welcoming and engaging experience for all who enter. The Receptionist is responsible for fielding client inquiries, generating estimates, invoices, and work orders related to the care of lots and graves. The Receptionist displays compassion, sensitivity, and good business ethics in all interactions with clients and visitors. The Receptionist ensures seamless, collaborative service by communicating and coordinating efforts with all applicable departments. Additionally, the Receptionist provides administrative support and completes tasks as needed within the Cemetery Services Department.

KEY RESPONSIBILITIES:

• Serves as the first point of contact for in person and phone inquiries.
• Responsible for welcoming appearances of the front office while ensuring proper use of admin rooms.
• Works collaboratively with all members of the Cemetery Services team to ensure excellent and seamless service to Cemetery guests and clients.
• Generates, processes, monitors, and closes work orders associated with lot care following the designated workflow.
• Oversee the chain of custody and handling of cremated remains between crematory and our families or funeral directors.
• Ensures accurate data collection and data entry, managing sensitive personal information and records.
• Enters client information into the CMS database, ensuring accurate records of client details while processing payments efficiently and securely.
• Assists with client mailings (physical and electronic) related to burials and lot care.
• Communicate effectively and in a timely manner to department leaders, co-workers, and management by telephone, e-mail, and in person.
• Maintains working knowledge of Mount Auburn’s Rules & Regulations, the Cemetery’s established business practices and internal workflows, and Massachusetts cemetery law.
• May be required to perform other duties as requested by supervisor.

QUALIFICATIONS:

• High School Diploma is required.
• Welcoming, attentive, and detail-oriented with excellent multitasking skills.
• 2 – 3 years of customer service and administrative experience.
• Proficient in Microsoft Office and capable of learning new CRM systems.
• Strong communication and collaboration skills across all levels.
• Excellent organizational skills.
• Self-starter with strong initiative and ability to work independently.
• Valid driver’s license is required.

PHYSICAL REQUIREMENTS:

• Ability to work in an office setting, seated for extended periods while using a computer.
• Move between desk, front counter, and files.
• Operate standard office equipment (computers, televisions, mail machine, photocopiers, scanners).
• Prepare conference room for meetings and site visits by pushing in chairs and tidying up space.
• Sort through and organize files, closets and office equipment as needed.
• Move outdoors occasionally to meet visitors in varying weather.
• Occasionally lifts items up to 20 pounds.

Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Consumer Services