Cemetery and Funeral Coordinator

Archdiocese of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated part-time administrative support professional to assist with Cemetery and Funeral operations. This role involves interacting with clients, managing funeral arrangements, and ensuring compliance with burial procedures. The ideal candidate will possess strong communication and customer service skills, as well as proficiency in record keeping and Microsoft Office tools. Join a compassionate team where your contributions will support families during their time of need, making a meaningful impact in the community.

Qualifications

• Excellent customer service and communication skills required.
• Strong record keeping and computer skills are essential.

Responsibilities

• Assist clients with funeral arrangements and maintain records.
• Communicate with funeral homes and manage burial information.
• Collect payments and prepare reports as needed.

Skills

Customer Service Skills

Communication Skills

Collaboration Skills

Record Keeping Skills

Microsoft Word

Microsoft Excel

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Job description

SUPERVISED BY: Office Manager

WORK SCHEDULE: Part-Time (20 Hours a week)

JOB OBJECTIVE:

The responsibility of this employee is to perform all administrative tasks to support Cemetery and Funeral operations. This position requires following civil law, Archdiocese of Philadelphia burial procedures, and internal guidelines for grave opening and closings, and the maintenance of the cemetery. It also entails the scheduling of funeral masses, answering inquiries about the cemetery, and collection of fees and dues for services rendered.

JOB QUALIFICATIONS, SKILLS, AND ABILITIES:

• Good customer service skills to greet callers and welcome visitors to Saint Dominic’s Cemetery office
• Strong communication and collaboration skills to schedule Funeral Masses and Burials at Saint Dominic while sharing information between family members of the deceased, funeral homes, parish staff and contractors
• Excellent record keeping skills in documenting and maintaining funeral and cemetery files
• Strong computer skills (Microsoft Word and Excel)
• Ability to work with and maintain confidential information

JOB RESPONSIBILITIES:

• Responsible for maintaining all Cemetery and Funeral functions while reporting to the Office Manager and Pastor:
• Assists parishioners, grave owners and other clients with funeral arrangements that include purchasing new graves, processing a funeral, receiving and executing funeral orders, looking up graves, and processing necessary paperwork.
• Update new burial information to the computer file cards, maps and record books as appropriate.
• Answers phone calls and assists callers with questions, concerns or complaints.
• Interacts with the Cemetery Management Company to arrange burials and maintenance of graves.
• Communicates with funeral homes, monument companies and other organizations as necessary.
• Prepares funeral information sheets and shares with parish staff (pastor, music director, and sacristans).
• Maintains burial and ownership records.
• Reviews Lot Owner Burial/Next to Kin Burial Authorization before burial and at the point of burial with presentation of deed or Affidavit of Authority from funeral director.
• Collects payments for funeral and burial services and ensures their deposits.
• Approves monument and inscription requests after verifying grave location and data to be inscribed.
• Gathers proper documentation for selling back graves to cemetery and notes availability of these graves for resale once processed.
• Facilitates the sale of available graves.
• Prepares burial and other reports as requested by the Office Manager.

Fr. Brian Connolly

[phone]

[e-mail]