Cemetery and Funeral Coordinator

Archdiocese of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated part-time administrative support professional to assist with Cemetery and Funeral operations. This role involves performing essential administrative tasks, maintaining records, and ensuring compliance with burial procedures. The ideal candidate will possess strong customer service and communication skills, enabling them to effectively interact with grieving families and coordinate with various stakeholders. Join a compassionate team where your contributions will make a significant impact during sensitive times. If you're organized, detail-oriented, and passionate about providing support to others, this opportunity is perfect for you.

Qualifications

• Erfahrung im Kundenservice und in der Zusammenarbeit mit verschiedenen Interessengruppen.
• Fähigkeit, vertrauliche Informationen zu verwalten und aufzuzeichnen.

Responsibilities

• Verantwortlich für die Unterstützung von Beerdigungen und die Verwaltung von Friedhofsdiensten.
• Bearbeitung von Anfragen und Unterstützung bei der Planung von Beerdigungen.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Zusammenarbeit

Aufzeichnungspflege

Computerkenntnisse (Microsoft Word und Excel)

Vertraulichkeit

Tools

Microsoft Word

Microsoft Excel

Job description

SUPERVISED BY: Office Manager

WORK SCHEDULE: Part-Time (20 Hours a week)

JOB OBJECTIVE:

The responsibility of this employee is to perform all administrative tasks to support Cemetery and Funeral operations. This position requires following civil law, Archdiocese of Philadelphia burial procedures, and internal guidelines for grave opening and closings, and the maintenance of the cemetery. It also entails the scheduling of funeral masses, answering inquiries about the cemetery, and collection of fees and dues for services rendered.

JOB QUALIFICATIONS, SKILLS, AND ABILITIES:

• Good customer service skills to greet callers and welcome visitors to Saint Dominic’s Cemetery office
• Strong communication and collaboration skills to schedule Funeral Masses and Burials at Saint Dominic while sharing information between family members of the deceased, funeral homes, parish staff and contractors
• Excellent record keeping skills in documenting and maintaining funeral and cemetery files
• Strong computer skills (Microsoft Word and Excel)
• Ability to work with and maintain confidential information

JOB RESPONSIBILITIES:

• Responsible for maintaining all Cemetery and Funeral functions while reporting to the Office Manager and Pastor:
• Assists parishioners, grave owners, and other clients with funeral arrangements that include purchasing new graves, processing a funeral, receiving and executing funeral orders, looking up graves, and processing necessary paperwork.
• Updates new burial information to the computer file cards, maps, and record books as appropriate.
• Answers phone calls and assists callers with questions, concerns, or complaints.
• Interacts with the Cemetery Management Company to arrange burials and maintenance of graves.
• Communicates with funeral homes, monument companies, and other organizations as necessary.
• Prepares funeral information sheets and shares with parish staff (pastor, music director, and sacristans).
• Maintains burial and ownership records.
• Reviews Lot Owner Burial/Next to Kin Burial Authorization before burial and at the point of burial with presentation of deed or Affidavit of Authority from funeral director.
• Collects payments for funeral and burial services and ensures their deposits.
• Approves monument and inscription requests after verifying grave location and data to be inscribed.
• Gathers proper documentation for selling back graves to cemetery and notes availability of these graves for resale once processed.
• Facilitates the sale of available graves.
• Prepares burial and other reports as requested by the Office Manager.

CONTACT:

Fr. Brian Connolly

[phone]

[e-mail]