Cemetery Admin Specialist

National Cemetery Administration; Portland (OR); On-site; USD 54,000 - 71,000; Full time

Job summary

The National Cemetery Administration in Portland, Oregon, seeks a Cemetery Administration Specialist to support cemetery operations with a focus on customer service, case processing, and public outreach. The incumbent will work with the Administrative Officer to coordinate interment activities and provide information on memorial benefits.

You will perform clerical duties with Word, Excel, Outlook and Teams, and assist with preparing reports, responding to inquiries, and ensuring compliance with

Qualifications

• Experience providing information to eligible family members about memorial benefits.
• Ability to plan and administer cemetery operations with supervision.
• Must submit transcripts and verify accreditation.

Responsibilities

• Perform administrative duties in support of cemetery operations.
• Collaborate with Administrative Officer and Cemetery Administrator.
• Interment eligibility investigations and reports.
• Assist with public outreach and customer service.
• Handle inquiries and ensure accuracy of burial records.

Skills

Customer service

Case processing

Public outreach

Interment information

Education

Transcript required

Accredited education

Foreign credential evaluation

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

• Hiring Agency: National Cemetery Administration
• Department: Department of Veterans Affairs

This position is located at the Willamette National Cemetery in Portland, Oregon.

Key Responsibilities

The incumbent, as a Cemetery Administration Specialist, will perform administrative services compliant with the National Cemetery Administration (NCA) standards pertaining to the mission to "honor Veterans and their families with final resting places in National Shrines and with lasting tributes that commemorate their service and sacrifices to our Nation. The incumbent of this position performs a wide variety of administrative duties in support of cemetery operations.

The specific focus is on working together with the Administrative Officer and/or Cemetery Administrator in planning and administering the cemetery operations, including customer service, case processing, public outreach, and other assigned administrative responsibilities. The representative is also versed in providing information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive.

The incumbent represents the cemetery and the entire NCA at committal services at the National Cemetery. Committal services are typically conducted at covered pavilions throughout the cemetery, requiring the incumbent to perform intermittent portions of their administrative duties outdoors.

Additional duties include, but are not limited to: Investigation and determination of eligibility for interment activities of the National Cemetery; Performs clerical office automation and typing duties in support of the administration (which requires the use of computer software (i.e.

Microsoft Word, Excel, Outlook, Teams, etc.) and interment activities and is responsible for ensuring required reports are completed accurately and timely; Acts as clearing point for problems that arise such as: Congressional or other inquiries on eligibility for burial; continuation of reserved gravesites determination of legality and eligibility of widows, widowers and children of eligible service persons and decedents interred in the cemetery; remarried spouse interment with their first spouse, family members requesting burial with parents, children and siblings; and discrepancies in name, service number, dates of service, rank of organization, etc.

Performs other duties as assigned. Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year.

Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#:Cemetery Admin Specialist / PD137070 The full performance level of this position is GS- 07.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).

Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Which agency is hiring for this position?

This position is with National Cemetery Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54370 – $70682/yr.

What is the application deadline?

Applications close on 2026-10-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government