Cement Quality & Customer Experience Leader

Drake; Tehachapi (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Drake in Tehachapi, CA, seeks a Quality & Customer Service Manager to lead the Quality and Customer Service functions at the Tehachapi Cement Plant. You will ensure delivery of high-quality cementitious products meeting industry standards and customer requirements.

The role provides leadership across quality management, laboratory operations, customer service, technical support, and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Chemical Engineering, Materials Engineering, Civil Engineering, Chemistry, or related technical field.
• 7–10 years of progressive experience in quality assurance, quality control, technical services, or cement manufacturing.
• Minimum of 3 years of leadership experience managing technical or laboratory teams.
• Experience within cement, concrete, aggregates, mining, construction materials, or heavy manufacturing strongly preferred.
• Working knowledge of ASTM, AASHTO, API, and applicable cement industry standards.
• Experience leading customer complaint investigations and root cause analysis.
• Experience working with Quality Management Systems (ISO 9001 experience preferred).
• SAP experience preferred.
• Advanced Microsoft Excel and Microsoft Office proficiency required.

Responsibilities

• Lead the quality and shipping teams to ensure safe, efficient, and customer-focused operations while maintaining service excellence and MSHA safety standards.
• Develop and maintain the plant's Quality Management System (QMS) to ensure compliance with market standards and regulations.
• Oversee laboratory testing, sampling, and quality control processes for raw materials, intermediates, clinker, cement, and finished products.
• Lead customer complaint investigations and implement corrective actions.
• Provide technical support to internal and external customers regarding product performance.
• Develop and monitor quality and customer service KPIs and prepare management reports.

Skills

Leadership

Analytical thinking

Communication skills

Customer-focused

Lean Manufacturing

Project management

Problem solving

Data interpretation

Education

Bachelor’s degree in Chemical Engineering or related technical field

Tools

SAP

Microsoft Excel

Job description

Drake in Tehachapi, CA, seeks a Quality & Customer Service Manager to lead the Quality and Customer Service functions at the Tehachapi Cement Plant. You will ensure delivery of high-quality cementitious products meeting industry standards and customer requirements.

The role provides leadership across quality management, laboratory operations, customer service, technical support, and continuous improvement initiatives.