Cellular Therapy Quality Manager

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced healthcare operations leader to oversee service-line programs, ensuring quality, accreditation readiness, and staff education. You will lead multi‑project initiatives and partner with clinical and administrative teams to drive performance and patient outcomes.

The role requires collaboration across departments, strong budgeting and strategic execution skills, and a commitment to continuous improvement in care delivery.

Qualifications

• Five years of experience in healthcare management, administration, or consulting.

Responsibilities

• Manages performance improvement activities.

Skills

Leadership

Project management

Problem solving

Independent work

Budgeting

Microsoft Excel

Advanced communication

Interpersonal skills

Conflict management

Cross-functional collaboration

Education

Bachelor of Science in a relevant field

Master’s degree in life science, healthcare management, business, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Manages overall assigned responsibilities and projects within the service line. Takes responsibility for quality, accreditation, regulatory oversight, and staff and patient education programs. Plans and implements identified strategic and operational goals successfully. Manages selected functions to support ongoing operations of the service line.

Experience

• Five years of experience in healthcare management, administration, or consulting

Preferred Qualifications

• Master’s degree in life science, healthcare management, business, or related field
• Experience in clinical area, quality, process improvement, or project management

Education

• Bachelor of Science in relevant field (e.g., Bachelor of Science in Radiology for radiology service line or Bachelor of Science in nursing for Surgical Services)

Certification Summary

• Current GA license or certificate as applicable to service line, or as required by, (e.g., Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact, American Registry of Radiologic Technologists, or similar related field)

Knowledge, Skills, And Abilities

• Demonstrated leadership skills in facilitating and leading cross-functional teams and working collaboratively with groups or teams
• Multi-project planning and management skills
• Proven aptitude for problem-solving and strategic thinking
• Proven ability to work independently/autonomously
• Demonstrated ability to develop and manage budgets and other financial skills
• Proficient at a high level in the use of Microsoft Excel, Word, and Power Point
• Advanced oral and written communication skills
• Strong interpersonal skills
• Demonstrated ability to confront and creatively manage conflict
• Ability to work collaboratively with employees at all levels of the organization

Job Responsibilities

• Manages performance improvement activities.
• Ensures optimal, continual compliance with accreditation and regulatory agency requirements by routinely analysing accreditation standards, regulatory rules, and Children’s Healthcare of Atlanta policies.
• Develops and implements activities and policies/procedures designed to meet agency requirements.
• Directs formulation of responses to accreditation and regulatory inspections.
• Develops, coordinates, and participates in ongoing, multifaceted quality assurance program.
• Monitors operational processes to ensure safe, efficient, and quality performance standards for patients, visitors, and employees.
• Supports and participates in continuous assessment and improvement of quality of care and services provided.
• May manage orientation, competency assessment, and mandatory education for assigned staff as appropriate for the service line.
• Develops and manages patient education program for assigned area(s) as appropriate for the service line.
• Directs projects and project teams related to implementation of the service line strategic plan, operational improvement of the department, and accomplishment of service line goals, e.g., evaluating clinical, research and financial data, core processes, and infrastructure related to projects, making recommendations, developing implementation plans, and managing implementation.
• Completes all assigned projects within specified timeframes, meeting all deliverables.
• May support leaders in developing and implementing marketing and public relations plans.

Additional duties within Clinical Practice Group:

• Collaborates with Service Line and Medical Directors to develop and maintain clinical practice guidelines.
• Develops and maintains quality scorecards for service line and necessary programs.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Program/Project Management