Cell & Gene Control Tower Logistics Coordinator

UPS; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UPS is seeking a Logistics Coordinator for their Cell & Gene division in Los Angeles. This role involves overseeing the logistical operations of cell and gene shipments, ensuring accurate documentation, and maintaining communication with various internal teams. Ideal candidates will have a background in logistics, strong problem-solving skills, and the ability to manage multiple tasks effectively.

Benefits

Medical/prescription drug coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid Sick and Family and Medical Leave

Qualifications

• General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry.
• Experience in the courier or air freight industry.
• Ability to multi-task and think on one’s feet.

Responsibilities

• Coordinate daily operations related to cell and gene shipments.
• Develop relationships with internal departments and clients.
• Monitor GPS tracking and manage documentation for shipments.

Skills

Customer Service

Problem Solving

Communication

Organization

Logistics Knowledge

Education

Associates degree or 4-year degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary: This position is responsible for providing superior level of monitoring of all cell and gene shipments and end-to-end logistical oversight to ensure . level of monitoring for cell and gene shipments by overseeing the end-to-end oversight of all cell and gene shipments shipments using ofensure end -to-end coordination and management of shipments . This will include coordinatingshipments, working with global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. This role will provide a for these lifesaving therapies.

Main Duties and Responsibilities:

• Reporting to the Control Tower Manager, the Logistics Coordinator – Cell & Gene will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments. This will include the daily co-ordination with various branches and close monitoring of Maestro.
• Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
• Book shipments in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in Maestro.
• Update Maestro milestones and chase any milestones not added as agreed.
• Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
• Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
• Monitor GPS tracking on all CGT shipments as well as daily dashboards.
• Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
• Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
• Post flight and trace investigations to improve service.
• Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
• Produce daily reports, which detail any transport issues within the Marken network
• Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
• Ensure All PODs are recorded within correct agreed time frames.
• Monitor and analyze repetitive operational issues to develop solutions and lessons learned.

Requirements:

• Associates degree, 4-year degree or applicable work experience as a substitute for education
• General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry
• Experience in the courier or air freight industry
• Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook)
• Ability, thorough knowledge, to adapt/deal with inquiries & day to day issues
• Proven track record of excellent customer service; experience dealing with people and speaking to clients
• Eye for detail; organized/skilled in tracking; a problem solver
• Ability to multi-task and think on one’s feet
• Possess excellent communication skills
• Flexibility in working hours / shift work

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.90/hr to $35.60/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.