CDS Program Manager: Compliance, Caregiver Support, Ops

A-Better-Life; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

A Better Life Home Care is seeking a Consumer Directed Services (CDS) Manager to lead the CDS program in Missouri, ensuring compliance with Medicaid and DHSS regulations while delivering high-quality services to consumers. The role supervises CDS coordinators and care staff, conducts assessments and home visits, and collaborates with payroll and admin teams to ensure accurate billing and documentation.

Strong leadership, organizational, and communication skills are essential, along with a

Qualifications

• Bachelor’s degree in Healthcare Administration, Social Work, Human Services, Nursing, Business Administration, or related field preferred.
• Minimum of 2 years of management or supervisory experience preferred.
• Experience in home health, Medicaid programs, case management. Consumer Directed Services experienced preferred.
• Knowledge of Missouri CDS regulations and Medicaid guidelines strongly preferred.
• Strong organizational, leadership, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and electronic documentation systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation may be required.

Responsibilities

• Oversee daily operations of the CDS program.
• Ensure compliance with Missouri Medicaid, DHSS, and company policies and procedures.
• Manage and supervise CDS coordinators, support staff, and/or case managers.
• Monitor consumers files, documentation, and care plans for accuracy and compliance.
• Conduct consumers assessments, home visits, and follow-up as needed.
• Assist consumers with understanding CDS program guidelines and responsibilities.
• Support consumers recruitment, onboarding, and retention efforts.
• Collaborate with payroll and administrative teams to ensure accurate processing of attendant hours and documentation.
• Monitor Electronic Visit Verification (EVV) compliance and resolve discrepancies.
• Investigate and resolve consumer or attendant concerns in a timely and professional manner.
• Ensure timely completion of audits, reports, and required state documentation.
• Develop and implement process improvements to enhance program efficiency and consumer satisfaction.
• Maintain confidentiality and compliance with HIPAA regulations.
• Participate in leadership meetings and contribute to organizational goals and initiatives.

Skills

Leadership

Problem-solving

Communication skills

Multitasking

Driver's license

Education

Bachelor’s degree in Healthcare Administration, Social Work, Human Services, Nursing, Business Administration, or related field preferred

Tools

Microsoft Office

Electronic documentation systems

Job description

A Better Life Home Care is seeking a Consumer Directed Services (CDS) Manager to lead the CDS program in Missouri, ensuring compliance with Medicaid and DHSS regulations while delivering high-quality services to consumers. The role supervises CDS coordinators and care staff, conducts assessments and home visits, and collaborates with payroll and admin teams to ensure accurate billing and documentation.

Strong leadership, organizational, and communication skills are essential, along with a