CDL Shuttle Driver Manager: Lead & Develop Drivers

Prismhr Hire; Fort Collins (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

zTrip is seeking an experienced CDL Shuttle Driver Manager to lead recruitment, onboarding, scheduling, and retention of our driver team. This hands-on leader will partner with dispatch, safety, and operations to ensure safe, reliable shuttle service and exceptional customer experiences.

You will coach drivers, manage performance, monitor compliance with DOT regulations, and develop workforce plans for peak periods and events.

Qualifications

• Valid driver's license.
• Minimum 2 years of experience in transportation, shuttle operations, fleet management, logistics, workforce management, or a related field.
• Proven leadership, communication, and organizational skills.
• Experience supervising, coaching, or developing employees.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling software, workforce planning tools, and Microsoft Office applications.
• CDL Class B or higher preferred.
• Experience recruiting and hiring CDL drivers.
• Knowledge of DOT regulations and transportation compliance standards.
• Experience with route planning, staffing management, and workforce utilization.
• Previous leadership experience within transportation or passenger services.

Responsibilities

• Lead recruitment of CDL shuttle drivers through events, referrals, job fairs, and community outreach.
• Conduct interviews, evaluate candidates, and make hiring recommendations.
• Build and maintain a strong pipeline of qualified driver candidates.
• Promote zTrip as an employer of choice within the transportation industry.
• Develop staffing strategies to support current operations and future growth.
• Partner with recruiting teams to ensure workforce objectives are met.
• Oversee onboarding and orientation for newly hired shuttle drivers.
• Coordinate CDL verification, credential reviews, and compliance requirements.
• Ensure drivers successfully complete training and company certification programs.
• Serve as a resource and mentor for new drivers during their transition into operations.
• Support ongoing development, refresher training, and professional growth opportunities.
• Manage daily shuttle driver schedules to maintain reliable and efficient service.
• Coordinate route assignments, shift coverage, schedule adjustments, and time-off requests.
• Monitor staffing levels and proactively address coverage gaps.
• Work closely with dispatch teams to maximize operational efficiency and service reliability.
• Identify and resolve scheduling challenges while minimizing service disruptions.
• Assist in planning for special events, peak service periods, and operational changes.
• Build positive working relationships with drivers through consistent communication and support.
• Provide coaching and mentorship focused on safety, attendance, professionalism, and customer service.
• Promote a positive work environment that encourages engagement and accountability.
• Recognize outstanding performance and celebrate driver achievements.
• Address employee concerns promptly and professionally.
• Foster a culture of teamwork, respect, and continuous improvement.
• Monitor key operational metrics and driver performance indicators.
• Conduct performance reviews, coaching sessions, and ride-alongs as needed.
• Provide constructive feedback and implement improvement plans when necessary.
• Maintain documentation related to performance, coaching, attendance, and development.
• Support initiatives that improve service quality and operational efficiency.
• Ensure compliance with DOT regulations, company policies, and shuttle operating procedures.
• Partner with safety and compliance teams to investigate incidents and implement corrective actions.
• Monitor driver certifications, qualifications, and training requirements.
• Reinforce safe driving habits, passenger safety standards, and operational best practices.
• Promote a culture where safety remains the highest priority.
• Work closely with dispatch, operations, maintenance, safety, and recruiting teams.
• Participate in workforce planning, staffing forecasts, and operational meetings.
• Support process-improvement initiatives and operational growth strategies.
• Help achieve company goals related to service quality, customer satisfaction, and operational performance.

Skills

Leadership

People development

Recruiting

Scheduling

Communication

Operations management

DOT regulations knowledge

Problem solving

Fleet management

Microsoft Office

Tools

Scheduling software

Workforce planning tools

Microsoft Office

Job description

zTrip is seeking an experienced CDL Shuttle Driver Manager to lead recruitment, onboarding, scheduling, and retention of our driver team. This hands-on leader will partner with dispatch, safety, and operations to ensure safe, reliable shuttle service and exceptional customer experiences.

You will coach drivers, manage performance, monitor compliance with DOT regulations, and develop workforce plans for peak periods and events.